Wherre is the support for ‘premium’ plan ?

• 

  chillmen · Membre · août 17, 2023 at 6:18

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  Hi,
  If you have Premium, Business, or Commerce plan, please use the contact form for live chat and email support.

  All i see is post in the forum.

  I have problems importing my website from my webhost, i’ve been trying for hours now and always i have failures.

  I checked the list of plugins that is hould not use, i have none.

  right now i’m blocked i can’t import my website using the plugin ‘move to wordpress.com’.

  How to fix this ?

  Thanks

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  L’adresse du blog concerné est (visible uniquement pour les modérateurs et le personnel).

• 

  chillmen · Membre · août 17, 2023 at 6:19

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  I received this response from the AI: with a dead link to support !!!!!!!!!!!
  
  

  If you have a Premium, Business, or Commerce plan with WordPress.com, you can access live chat and email support through the contact form. To do this, please follow these steps:

  1. Go to the contact form.
  2. Fill out the form with your details and provide a detailed description of the issue you’re experiencing, including any error messages you’re seeing.
  3. Submit the form and wait for a response from the support team.

  They will be able to assist you with importing your website from your web host using the « Move to WordPress.com » plugin. Make sure to include the URL of your website, as well as any specific post, page, or image you’re having trouble with, in the description.

  Please note that this level of support is available only for users with a Premium, Business, or Commerce plan. If you don’t have one of these plans, you can post your question in the community forums for assistance.