collegamento WordPress – jetpack

  • Avatar di Sconosciuto
    mlricambisrls · Membro ·

    Buongiorno da ieri sto riscontrando questo tipo di problema: non riesco a connettere WordPress a jatpack tramite il suo plugin. Quando provo a collegarmi fuoriesce il seguente errore : The registration secrets sent by your site do not match the ones the Jetpack server has on record.
    Ho consolato la vostra guida e i suggerimenti per risolvere il caso ma nulla.

    Vi rilascio le informazioni del sito :
    `
    ### wp-core ###

    version: 5.2.4
    site_language: it_IT
    user_language: it_IT
    permalink: /%year%/%monthnum%/%day%/%postname%/
    https_status: true
    user_registration: 0
    default_comment_status: open
    multisite: false
    user_count: 32
    dotorg_communication: true

    ### wp-paths-sizes ###

    wordpress_path: /web/htdocs/www.farautoricambi.com/home
    wordpress_size: 61,19 MB (64166630 bytes)
    uploads_path: /web/htdocs/www.farautoricambi.com/home/wp-content/uploads
    uploads_size: 6,27 GB (6728366049 bytes)
    themes_path: /web/htdocs/www.farautoricambi.com/home/wp-content/themes
    themes_size: 72,37 MB (75884009 bytes)
    plugins_path: /web/htdocs/www.farautoricambi.com/home/wp-content/plugins
    plugins_size: 156,43 MB (164030823 bytes)
    database_size: 207,44 MB (217513984 bytes)
    total_size: 6,75 GB (7249961495 bytes)

    ### wp-dropins (1) ###

    advanced-cache.php: true

    ### wp-active-theme ###

    name: Enfold
    version: 4.5.2
    author: Kriesi
    author_website: https://kriesi.at
    parent_theme: none
    theme_features: avia_mega_menu, avia_improved_backend_style, avia_sidebar_manager, automatic-feed-links, nav_menus, menus, widgets, woocommerce, post-formats, avia-disable-default-shortcodes, avia_post_meta_compat, force-post-thumbnails-in-widget, post-thumbnails, title-tag, wc-product-gallery-zoom, wc-product-gallery-slider, avia-wc-30-product-gallery-feature, avia_template_builder_custom_css
    theme_path: /web/htdocs/www.farautoricambi.com/home/wp-content/themes/enfold

    ### wp-mu-plugins (1) ###

    Aruba WordPress checker: version: 11, author: http://www.aruba.it

    ### wp-plugins-active (33) ###

    Abandoned Cart Lite for WooCommerce: version: 5.6.1, author: Tyche Softwares
    Advanced Woo Search: version: 1.83, author: ILLID
    AJAX Search for WooCommerce: version: 1.5.0, author: Damian Góra
    Akismet Anti-Spam: version: 4.1.2, author: Automattic (latest version: 4.1.3)
    All In One WP Security: version: 4.4.2, author: Tips and Tricks HQ, Peter Petreski, Ruhul, Ivy
    Autoptimize: version: 2.5.1, author: Frank Goossens (futtta)
    Booster for WooCommerce: version: 4.5.1, author: Algoritmika Ltd (latest version: 4.6.0)
    CDN Enabler: version: 1.0.9, author: KeyCDN
    Customer Reviews for WooCommerce: version: 3.82, author: ivole (latest version: 3.84)
    Easy WP SMTP: version: 1.3.9.1, author: wpecommerce, alexanderfoxc
    Enhanced E-commerce for Woocommerce store: version: 2.2.1, author: Tatvic
    Facebook for WooCommerce: version: 1.9.15, author: Facebook
    GTranslate: version: 2.8.49, author: Translate AI Multilingual Solutions
    Jetpack by WordPress.com: version: 7.8, author: Automattic
    Kadence WooCommerce Email Designer: version: 1.3.4, author: Kadence Themes
    Mailchimp for WooCommerce: version: 2.2.4, author: Mailchimp (latest version: 2.3)
    Menu Icons: version: 0.11.5, author: ThemeIsle
    Smush: version: 3.2.4, author: WPMU DEV (latest version: 3.3.1)
    Trustpilot-reviews: version: 2.5.747, author: Trustpilot
    WooCommerce: version: 3.7.1, author: Automattic
    WooCommerce Checkout Manager: version: 4.6.1, author: QuadLayers (latest version: 4.7.0)
    WooCommerce Google Ads Dynamic Remarketing: version: 1.7.14, author: Wolf+Bär Agency
    WooCommerce Google Analytics Integration: version: 1.4.14, author: WooCommerce
    WooCommerce PayPal Checkout Gateway: version: 1.6.17, author: WooCommerce
    WooCommerce PDF Invoices & Packing Slips: version: 2.3.4, author: Ewout Fernhout (latest version: 2.3.5)
    WooCommerce Product Feed: version: 3.1.40, author: WebAppick (latest version: 3.1.44)
    WooCommerce Smart COD: version: 1.4.9.6, author: Stratos Vetsos
    Wordfence Security: version: 7.4.0, author: Wordfence
    WordPress Importer: version: 0.6.4, author: wordpressdotorg
    WP Maintenance Mode: version: 2.2.4, author: Designmodo
    WP Super Cache: version: 1.7.0, author: Automattic
    Yoast SEO: version: 12.3, author: Team Yoast (latest version: 12.4)
    Zendesk Chat Widget: version: 1.4.15, author: Zendesk

    ### wp-plugins-inactive (2) ###

    WP GEO Website Protection (by SiteGuarding.com): version: 2.6, author: SiteGuarding.com (SafetyBis Ltd.)
    YITH WooCommerce Badge Management: version: 1.3.19, author: YITH (latest version: 1.3.21)

    ### wp-media ###

    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1800
    imagemagick_version: ImageMagick 7.0.8-38 Q16 x86_64 2019-04-15 https://imagemagick.org
    imagick_limits:
    imagick::RESOURCETYPE_AREA: 375 GB
    imagick::RESOURCETYPE_DISK: 9223372036854775807
    imagick::RESOURCETYPE_FILE: 49152
    imagick::RESOURCETYPE_MAP: 375 GB
    imagick::RESOURCETYPE_MEMORY: 187 GB
    imagick::RESOURCETYPE_THREAD: 1
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: unknown

    ### wp-server ###

    server_architecture: Linux 3.10.0-957.21.2.el7.x86_64 x86_64
    httpd_software: Apache
    php_version: 7.2.17 64bit
    php_sapi: fpm-fcgi
    max_input_variables: 1000
    time_limit: 900
    memory_limit: 256M
    max_input_time: 60
    upload_max_size: 256M
    php_post_max_size: 384M
    curl_version: 7.64.0 OpenSSL/1.1.1b
    suhosin: false
    imagick_availability: true
    htaccess_extra_rules: true

    ### wp-database ###

    extension: mysqli
    server_version: 5.7.27-30-log
    client_version: mysqlnd 5.0.12-dev – 20150407 – $Id: 3591daad22de08524295e1bd073aceeff11e6579 $

    ### wp-constants ###

    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /web/htdocs/www.farautoricambi.com/home/wp-content
    WP_PLUGIN_DIR: /web/htdocs/www.farautoricambi.com/home/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: true
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined

    ### wp-filesystem ###

    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable

    ### jetpack ###

    site_id: 167343550
    ssl_cert: No
    time_diff: undefined
    version_option: 7.8:1570806774
    old_version: 7.7.2:1569589154
    public: Public
    master_user: Nessun utente master impostato.
    current_user: #3 Michele ((e-mail visibile solo per moderatori e personale))
    tokens_set: None
    blog_token: Not set.
    user_token: Not set.
    version: 7.8
    jp_plugin_dir: /web/htdocs/www.farautoricambi.com/home/wp-content/plugins/jetpack/
    plan: free
    HTTP_HOST: http://www.farautoricambi.com
    SERVER_PORT: 80
    HTTPS: on
    HTTP_X_REAL_IP: 31.156.70.240
    REMOTE_ADDR: 31.156.70.240
    protect_header: {‘trusted_header’:’REMOTE_ADDR’,’segments’:1,’reverse’:false}
    full_sync: {‘started’:’Thu, 01 Jan 1970 00:00:00 +0000′,’queue_finished’:’Thu, 01 Jan 1970 00:00:00 +0000′,’send_started’:’Thu, 01 Jan 1970 00:00:00 +0000′,’finished’:’Thu, 01 Jan 1970 00:00:00 +0000′,’sent’:[],’sent_total’:[],’queue’:[],’config’:null,’total’:[]}
    sync_size: 24
    sync_lag: 6 minutes, 24 seconds
    full_sync_size: undefined
    full_sync_lag: 0 seconds
    idc_urls: {‘home’:’https://www.farautoricambi.com’,’siteurl’:’https://www.farautoricambi.com’,’WP_HOME’:”,’WP_SITEURL’:”}
    idc_error_option: false
    idc_optin: true
    cxn_tests: [{‘name’:’test__check_if_connected’,’pass’:false,’message’:’Jetpack u00e8 connesso.’,’resolution’:’Disconnettere e riconnettere Jetpack.’,’action’:false,’severity’:’critical’,’group’:[‘default’],’type’:’direct’}]

    `

    Come posso fare ? perche non riesco piu ad utilizzare le app collegate al mio sito come quella di woocommerce che mi avvisa quando ricevo un ordine. La mia richiesta è molto urgente e dobbiamo risolvere il piu velocemente possibile.

  • zdenys · Staff ·

    Ciao!

    Il nostro team di supporto gestisce l’assistenza ai siti WordPress.com esclusivamente e non siamo in grado di fornire supporto agli utenti di WordPress.org, poiché la struttura di questi siti è molto diversa. Non possiamo accedere ai server del tuo sito Web https://www.farautoricambi.com

    Puoi trovare supporto per i siti WordPress.org qui:

    – http://wordpress.org/support/
    – http://codex.wordpress.org/

    Detto ciò, l’errore The registration secrets sent by your site do not match the ones the Jetpack server has on record è dovuto molto probabilmente al fatto che l’accesso al file https://supersister.nl/xmlrpc.php è bloccato sul tuo sito e quindi Jetpack non riesce a funzionare correttamente.

    Il file XML-RPC del tuo sito è un po’ come un gateway di comunicazione verso il tuo sito. Jetpack, le app per dispositivi mobili WordPress e altri plugin e servizi utilizzeranno questo file per comunicare con il tuo sito.

    Se utilizzi plugin di sicurezza, provare a connettere Jetpack con essi temporaneamente disattivati. Se non ne hai, o se non ha funzionato, ti suggerirei di contattare il tuo provider di hosting e chiedere loro di sbloccare l’XML-RPC del tuo sito.

    Per ulteriore assistenza, ti suggerisco di usare questo canale di supporto per Jetpack specificamente:

    – https://jetpack.com/contact-support/?rel=support

    Spero ti sia d’aiuto. Facci sapere se hai altre domande. Nel frattempo, buona giornata!

  • Avatar di Sconosciuto
    mlricambisrls · Membro ·

    XML-RPC Questo file e attivo e mi rilascia il dato corretto come nel link che mi ha appena fornito. Non riesca a capire la causa di questo problema

  • zdenys · Staff ·

    Come spiegato nella mia risposta precedente, qui forniamo supporto solo ai siti WordPress.com. Quindi la cosa migliore che puoi fare è usare uno dei canali che ho indicato sopra per trovare supporto nel risolvere il tuo problema.

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