‘The card was declined’ on woocommerce.com

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  akotamura · メンバー · 10月 9, 2018 at 5:55 am

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  I purchased a plugin on woocommerce.com on Oct 5 2018. When I bought first item, it was possible, but when I processed next item my credit card was declined. This card remain many usage amount, and I can use it on other web service or stores. I tried other credit cards, but the result was same. What is the reason? stripe has some problem? Then I can’t buy today as well. Let me know.

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  hacchism · スタッフ · 10月 9, 2018 at 7:07 am

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  Hi there,

  Thanks for contacting us.

  Here is a Japanese WordPress.com support forum. If your query is regarding the purchase of some WooCommerce extensions, I recommend you to get support here.

  Thank you.

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  akotamura · メンバー · 10月 9, 2018 at 7:31 am

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  Hi,

  Thanks for a reply.
  I know the link, but it is connected this community. I came from this route.

  Kind Regards,

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  hacchism · スタッフ · 10月 9, 2018 at 10:25 pm

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  Hi there,

  I know the link, but it is connected this community. I came from this route.

  If you have purchased any products from WooCommerce.com, you are able to get support through the link I shared above. Could you see a ticket submission form in the page? I recommend you to contact WooCommerce support through the form.

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  akotamura · メンバー · 10月 10, 2018 at 6:17 am

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  I didn’t see it, but I tried logout and login a few times, then I could see the form. Thanks for your support.

  Kind regards,

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  hacchism · スタッフ · 10月 11, 2018 at 10:52 pm

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  I’m glad to hear that. I’m closing this thread for now.

  If you have any questions, please feel free to create a new thread and ask us.