abonnement werkt niet?

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  harrianne84 · Lid · september 17, 2018 at 11:00 am

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  hallo, ik ben echt een leek op dit gebied maar ik heb afgelopen week een premium account aangeschaft en betaald. Maar nu staat er bij mijn site nog steeds dat ik een gratis account heb waardoor veel functies het niet doen. Ook bevat mijn websiteadres nog steeds de naam wordpress.com terwijl ik mijn oude domeinnaam al heb overgezet. Kan iemand mij vertellen wat ik verkeerd doe?

  De blog waarbij ik hulp nodig heb is (alleen zichtbaar voor ingelogde gebruikers).

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  staff-zinnia · Personeel · september 18, 2018 at 3:50 pm

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  Hello –

  I can reply in English. What is the address of the site that’s connected to the premium plan purchase? It sounds like it was bought under a different user account than the one you are using to contact us here.

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  harrianne84 · Lid · september 18, 2018 at 4:08 pm

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  I have 1 username harrianne84, where I have paid the premium account and here I have 1 site with the name
  mooitotaal.wordpress.com. There was also another site with the name mooitotaalcom.wordpress.com but that was also free and I removed it. I
  do not have another page so i do not understand what is going wrong

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  gemmacevans · Lid · september 19, 2018 at 10:47 am

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  Hi harrianne84,

  You cancelled the Premium plan which included domain mapping for mooitotaal.nl — that caused the site to revert back to its free address, mooitotaal.wordpress.com. This is currently the only active site owned by your account.

  mooitotaalcom.wordpress.com has been deleted but I can restore the site back to your account because you deleted it less than 30 days ago. Would you like me to restore this site back to your account or is it no longer needed?

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  harrianne84 · Lid · september 19, 2018 at 12:21 pm

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  yes please but i can’t remember that i did that

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  harrianne84 · Lid · september 19, 2018 at 12:22 pm

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  but wait that was the one that was also free do that was de reason why i removed it

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  gemmacevans · Lid · september 19, 2018 at 1:25 pm

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  Hi harrianne84,

  yes please but i can’t remember that i did that

  The Premium plan hasn’t been refunded yet so I can restore that upgrade back to mooitotaal.wordpress.com if you wish to continue using it.

  Are you happy for me to go ahead and do that?

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  harrianne84 · Lid · september 19, 2018 at 1:27 pm

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  yes please! thank you!

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  gemmacevans · Lid · september 19, 2018 at 1:46 pm

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  Sure, I’ve restored the Premium plan and domain mapping upgrade for you. There is confirmation of this on the Manage Purchases page:

  https://wordpress.com/me/purchases

  If you have any further questions, you are welcome to reply here to start a chat :)