View your receipts and purchase history

In your account’s Billing History, you can view payments for purchases, renewals, and refund transactions made in your WordPress.com account. This guide will show you how to view and customize your receipts and check your renewals and transaction history.

To access your billing history for plans, domains, and other purchases and renewals on WordPress.com:

1. Log into your WordPress.com account and visit your account profile.
2. On the side, select the Purchases option:

3. At the top of the screen, select the “Billing History” tab, where you will see a list of all transactions ordered by most recent first.

4. Hover over a specific receipt, and two icons will appear under the “Actions” header:
   • View Receipt: view payment and order details, add billing details like a business address, and print a copy of the receipt.
   • Email Receipt: email a copy of your receipt to your account email address.

When you make a purchase (or automatic renewal) on WordPress.com, we automatically email you the receipt at the time of the transaction.

Using the search or filter options at the top of the Billing History tab, you can locate purchases by keywords (site name or plan name, for example) or filter by month, service, and purchase type.

To search for a receipt:

1. Navigate to the Billing History tab of Purchases.
2. Enter keywords in the “Search receipts” field.
   • The keywords will search the date, product name, and site name.

To filter receipts:

1. Navigate to the Billing History tab of Purchases.
2. Click the “Add Filter” icon to the right of the search field.

3. Select one of the following filters:
   • App: filter receipts by specific app (Jetpack, WooCommerce, and WordPress.com.)
   • Date: filter to transactions that occurred in a particular month.
   • Type: choose between new purchase, recurring, or refund transactions.
4. Click the “Add filter” link to add a second filter from the list above.

When viewing a receipt, you can add information before printing it or saving it as a PDF. Click on the box labeled “Billing details” and type any custom information to appear on the receipt, such as your business address:

When you purchase an upgrade for your WordPress.com website, our payment processor generates a unique transaction ID to identify your transaction. In this section, you will learn how to locate your transaction ID from various sources.

To locate your transaction ID in your WordPress.com account, follow these steps:

1. Log into your WordPress.com account and visit your account profile.
2. On the side, select the Purchases option:
3. Click the “Billing History” tab.
4. Hover over a specific receipt and click the “View Receipt” icon.
5. In the receipt, locate the transaction ID under Transaction ID as shown below:

To verify your account or purchase without an email receipt, check your credit card statement for transaction details. For some payments processed through WordPress.com, a 9 or 10 character transaction code appears on your bank or credit card statement. The charge is labeled as one of the following, depending on the purchase:

• WPCHRG.COM
• WordPress
• Akismet
• dotBlog
• Jetpack
• Crowdsignal
• VaultPress
• WooCommerce
• WP VIP
• Automattic
• Aut O’Mattic Ltd.

You may also see WP* appear in front of the above labels. For example, the full transaction description on your credit card statement may look like WP*WordPress XXXXXXXXX, WP*Akismet XXXXXXXXX, or similar, where XXXXXXXXX is the transaction code.

If your statement displays the digits 8772733049 next to the transaction or no code is present at all, your payment may have been made through PayPal. Please refer to the next section to locate transaction IDs for payments processed via PayPal.

If you paid with your PayPal account, you can find the transaction number via your email receipt or by logging into your PayPal account.

At the time of the transaction, you will have received an email receipt from PayPal. The Transaction ID will appear in the email receipt from PayPal.

To locate the transaction ID in your PayPal account, follow these steps:

1. Log in to your PayPal account.
2. Select the Activity tab:

3. Browse through your account’s transactions or filter by date to select the period in which the purchase was made.
4. Click on any transaction titled Automattic Inc. to view details about the purchase.

5. The Transaction ID in the receipt is the 17-character PayPal transaction ID:

Contact PayPal if you are unable to retrieve your PayPal transaction ID. You can reach PayPal at the following numbers:

• 1-888-221-1161 from inside the U.S.
• 1-402-935-2050 if calling from outside the U.S.

Additional ways to contact PayPal

When contacting PayPal to obtain a transaction ID, please have the following details of the transaction ready:

• Name on card
• Amount charged
• Date of transaction
• Card number

To check if your plan has already been renewed, you can follow these steps:

1. Log into your WordPress.com account and visit your account profile.
2. On the side, select the Purchases option.
3. Select the subscription you want to check.
4. Under “Subscription Renewal” you will see when your subscription is scheduled to renew.

You can then check for a recent receipt by accessing your billing history.

Every time we bill you, we send a receipt to the email address associated with your account. WordPress.com will not issue an invoice before a payment is made, only a receipt after a payment is processed. You can add billing details to the receipt.

Yes, please refer to our guide on adding VAT, GST, and other taxes to your receipt information.

The Billing History page shows a record of all transactions made in your account. If you cannot locate a transaction there, the purchase was likely made with a different WordPress.com account than the one you’re currently logged in to. Try logging out of that account and logging in to any other accounts you own. If you’re not sure what account is associated with the charge, fill out our account recovery form with at least one of the requested fields.

Please refer to our guide about refunds.