Manage forms and responses

The Forms dashboard is where you manage all your forms, view responses, and take action on submissions. Access it from your site’s dashboard at Jetpack → Forms.

The Forms tab lists every form on your site. If you don’t see all of your forms, make sure you have converted older forms.

To bulk unpublish or delete multiple forms, click the checkbox next to each form. Then, select either Unpublish or Trash from the menu bar at the bottom of the screen.

The Responses tab shows all responses across every form on your site. Each response displays the sender’s name, date, source form, and IP address.

To view your form responses, follow these steps:

1. From your site’s dashboard, navigate to Jetpack → Forms.
2. Click the Responses tab.
3. Click a single response to view the full form response. Or, click the three dots (⋮) for additional actions:
   • View: Read the full response.
   • Spam: Mark the response as spam to train the filter.
   • Trash: Delete the response.
   • Mark as unread: Flag the response as unread.
   • Edit form: Open the form that received the response in the form editor.

Use the Search bar to find specific responses, or click Add filter to narrow the list. Filters include Date, Source (a specific form), and Folder.

By default, the Folder is set to your inbox view. Click the Folder is: filter to switch between:

• Inbox: Active responses.
• Spam: Responses flagged as spam. Check here if you are missing a response — it may have been filtered automatically.
• Trash: Deleted responses that can be restored or permanently removed.

To see responses for one specific form, follow these steps:

1. Click Add filter.
2. Select the Source option.
3. Select the form you want to view.

The filtered view shows only that form’s submissions. From here you can read individual responses, take action on them, and export them.

Responses from older forms that have not been converted to linked form posts also appear in the Responses tab, even though the form itself does not appear in the Forms tab.

To download your responses, click the Export button in the top right of the Responses tab. See Export form responses for details.

If your form includes a file upload field, the files your visitors upload are attached to their response. To access an uploaded file, follow these steps:

1. Go to Jetpack → Forms and open the Responses tab.
2. Hover over the response and select View.
3. Click the download icon next to the file upload field.

Marking a response as spam trains the spam filter to recognize similar responses in the future. To mark a response as spam, follow these steps:

1. Go to Jetpack → Forms and open the Responses tab.
2. Select one of these options to mark a message as spam:
   • Hover over the message and select Spam.
   • Click the three-dot menu (⋮) next to the response and select Spam.
   • Click the message to open it, and click Spam at the top of the screen.

It’s important to check your spam folder occasionally to make sure nothing is inaccurately marked as spam. To mark a message as not spam, follow these steps:

1. Go to Jetpack → Forms and open the Responses tab.
2. Select the “Folder is:” filter, and select Spam.
3. Select one of these options to mark a message as not spam:
   • Hover over the message and select Not spam.
   • Click the three-dot menu (⋮) next to the response and select Not spam.
   • Click the message to open it, and click Not spam at the top of the screen.

All WordPress.com sites include Akismet anti-spam, which automatically filters spam submissions from your forms.

For additional protection, you can add keywords, IP addresses, email addresses, and other patterns to the Disallowed Comment Keys setting at Settings → Discussion. Responses matching your disallowed keys are sent directly to the Trash section in the Forms dashboard.

If your site supports plugins, you can also install a CAPTCHA plugin. Make sure the plugin is compatible with Jetpack forms, which should be stated in the plugin’s description.

By default, responses are sent to your WordPress.com account email address. You can also customize where forms are emailed to. Learn how to check or change which email address a form is being sent to.

If you are not receiving form responses by email, the submission may have been flagged as spam. To check, follow these steps:

1. Go to Jetpack → Forms and open the Responses tab.
2. Select the “Folder is:” filter, and select Spam.
3. Look for the missing response.

If the response is in Spam and should not be, hover over it and click Not Spam. This trains the filter to allow similar responses in the future.

For other causes, learn how to troubleshoot common reasons you are not receiving form notification emails.

You can receive push notifications for form responses in your dashboard notifications and your browser. To enable push notifications, follow these steps:

1. Open List View in the editor.
2. Select the Form block in the list.
3. In the block settings sidebar, expand Form notifications.
4. Toggle on Enable notifications for responses.
5. Choose which of your site’s users will receive notifications.
6. Click Save.