Set up an SMTP plugin for Professional Email

If you have Professional Email through WordPress.com, you can improve email deliverability to your recipients by setting up an SMTP plugin. This guide will show you how to set up the WP Mail SMTP plugin with your Professional Email services.

This feature is available on sites with the WordPress.com Business and Commerce plans. If you have a Business plan, make sure to activate it. For free sites and sites on the Personal and Premium plans, upgrade your plan to access this feature.

You will need to configure your Professional Email (powered by Titan) to allow third-party email access before the WP Mail SMTP plugin will work.

To allow third-party email access in your Titan settings, follow these steps:

1. Log into Titan Webmail.
2. Click the Settings icon in the top-right of your dashboard.
3. Select “Enable Titan on other apps” from the side menu.
   • If you see “Configure 3rd party apps” instead, third-party email access is already active, and you can skip to step 2.
4. After completing the feature tour, click “Enable Titan on other apps“ to grant permission for third-party email clients to access your emails.

The WP Mail SMTP plugin by WPForms is a free plugin that ensures emails sent from your WordPress.com site are not incorrectly flagged as spam by your email recipients.

To install the WP Mail SMTP plugin, follow these steps:

1. In your site’s dashboard, navigate to Plugins → Add Plugin.
2. In the search field, type WP Mail SMTP.
3. Click the WP Mail SMTP plugin by WPForms.

4. On the next screen, click the “Install and Activate” button.

Next, you will configure your email settings in the WP Mail SMTP plugin using the “Other SMTP” option. To configure the email settings, follow these steps:

1. After the plugin activates, a setup wizard will appear. You can complete the setup through the wizard, or in the left sidebar, navigate to WP Mail SMTP → Settings.
2. Select the “Other SMTP” option:

3. Enter the following settings:
   • SMTP Host: smtp.titan.email
   • Encryption: SSL
   • SMTP Port: 465
   • Authentication: Turn ON
   • SMTP Username: Your full email address (same as From Email)
   • SMTP Password: Your email account password
4. In the “From Email” field, enter an email address from your website’s domain. For example, you@yourgroovydomain.com.
5. If you want all emails from your site to use this email address, check the “Force From Email” box. This will override email settings in other plugins.
6. In the “From Name” field, enter the name you want to appear as the email sender.
7. Click the “Save Settings” button.

After saving your settings, follow these steps to verify that emails are working correctly:

1. In your site’s dashboard, navigate to WP Mail SMTP → Tools:

2. In the “Send To” field on the “Email Test” tab, enter an email address to send the test email to.
3. Click the “Send Email” button.
4. If you see a Success! message, your settings are set up correctly.
5. Check the inbox you used in the “Send To” field for the test email. If you receive the test email, you’ve successfully set up the WP Mail SMTP plugin for your Professional Email account.