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Desku Live Chat Widget Plugin for WordPress

Desku is the ultimate ticketing customer support platform for WordPress users that allows them to create and display tickets without slowing down their website. It is the perfect solution to display, respond to, and create tickets lightning-fast anytime.

3rd-Party Service

We designed Desku Ticketing System to protect users’ privacy and align with the GDPR rules. This plugin uses a 3rd-party service, Desku, to provide certain features. Please be aware of the following:

• Backend API: https://backend.desku.io/ — contacted from your server (admin only) to authenticate, sync post content for AI training, and read widget settings. Nothing is sent until an administrator connects a Desku account.
• Front-end widget script: When the chat widget is connected and active, your visitors’ browsers load the chat widget script from https://widget.desku.io/chat-widget.js. This third-party script renders the chat widget and may set cookies/local storage. It is not loaded on a fresh or disconnected install.
• Consent gate: Site owners can prevent the front-end widget from loading (e.g. until a visitor grants consent) with the desku_widget_load filter — returning false from it stops the widget script from being injected. Example: add_filter( 'desku_widget_load', '__return_false' );
• Terms of Use & Privacy Policy: Desku Terms and Privacy

WHY USE THIS PLUGIN?

Installing Chat Widget script manually can be a hastle when you don’t have access to or don’t know the technicals of website development

Now say goodbye to all those manual script placement hastles.

This plugin will allow you to simply login to Desku and deploy the one of the available live chat widgets.

HOW TO USE THIS PLUGIN?

• Install the Plugin
• “Desku” will be available in WordPress Left Sidebar
• Click on it and Log in to Desku via a simple wizard.
• After successful connection, this plugin will show you available live chat widgets to choose one from.
• Install the one you need.
• That Live Chat Widget will be installed for the site and all of your pages will have it enabled.

Available on:

-WordPress

Do I need to install any additional tools to use the live chat widget?

No. Desku is a fully-integrated default live chat solution. You can start chatting right after configuring it from the Desku.

Are you GDPR-friendly?

Privacy is our utmost priority, and we designed Desku in a way that aligned with GDPR.