Note on Minified JS: The public/js/supabase.js file is a minified build of the Supabase JS client. Source code available at: https://github.com/supabase/supabase-js
Features
- Webhooks & Integrations (New!): Send notifications to Slack, Discord, or Zapier when a new ticket is created.
- Supabase Integration: True real-time chat powered by Supabase Realtime DB (optional)
- Guest Access (New!): Guests can view and reply to their tickets immediately after submission via secure cookie (no login required).
- Create and manage tickets from WordPress admin and frontend
- Real-time chat between users and admins
- Custom Fields Builder: Create custom forms with Text, Textarea, Number, Email, URL, Select, and Date fields
- Advanced Search: Filter tickets by User Name or Ticket ID instantly
- Guest Ticket Submission: Users can submit tickets without an account (secure cookie access)
- User Profile: Users can manage their profile and upload avatars
- Auto-Assignment: Automatically assign tickets to agents based on category
- Agent Performance: View stats on agent performance and ticket resolution
- Email Piping: User replies via email are automatically added to ticket chat
- Email Notifications: Chat replies are sent to user email (with direct frontend links)
- IMAP/SMTP settings configurable via plugin settings
- Secure input handling and WordPress coding standards compliant
- Fully GPL-2.0 compatible
External Services
This plugin integrates with the following third-party services:
1. Twilio (Optional)
- Service: Twilio API (WhatsApp & SMS)
- Usage: Sends notifications to admins and users via WhatsApp or SMS.
- Data Sent: Message content, phone numbers.
- Privacy Policy: Twilio Privacy Policy
2. Supabase (Optional)
- Service: Supabase Realtime
- Usage: Provides real-time chat capabilities.
- Data Sent: Chat messages, user IDs (for authentication).
- Privacy Policy: Supabase Privacy Policy
3. Webhooks (Slack, Discord, Zapier)
- Usage: Sends ticket data to external services for notification/automation.
- Data Sent: Ticket details (title, ID, user email, message).
Supabase Configuration (Optional for Realtime)
- Create a project at Supabase.
- Get your Project URL, Anon Key, and Service Role Secret.
- In WordPress, go to GRT Ticket > Settings and enter these credentials.
- In Supabase SQL Editor, run this command to create the messages table: create table public.grt_messages ( id bigint not null, ticket_id bigint not null, sender_type text not null, sender_name text not null, message text null, attachment_url text null, is_internal integer null default 0, created_at timestamp with time zone null default now(), constraint grt_messages_pkey primary key (id) ) TABLESPACE pg_default;
- IMPORTANT: Go to Supabase Dashboard > Database > Publications (or Replication) and enable “grt_messages” for Realtime. (Otherwise, no messages will be received!)
- Enable “Realtime Chat” in plugin settings.