AI Chatbot, Live Chat & Sales Agent – Matrixweave

Matrixweave adds an AI chatbot to your site in a few clicks. It greets visitors, answers questions about what you sell, and hands the conversation to your team when a human is needed.

It works on any WordPress site — a services business, a clinic, a trading company. Install it, paste your Public key, and the chat is live on the front end with no theme edits and no snippet to copy.

On a WooCommerce store it becomes a sales and support agent. It solves the one thing that used to require editing wp-config.php and functions.php: letting the AI answer “where’s my order?” for a signed-in customer — safely.

What it does

• One-line install — paste your Public key, and the chat widget loads on your storefront automatically. No snippet, no theme edits.
• Secure order lookups — when a customer is logged in, the plugin signs their identity on your server (HMAC, keyed by your Secret key) and hands the proof to the widget. The AI can then look up that customer’s orders — and only theirs. Your Secret key never reaches the browser.
• One-click catalog connection — generate a read-only WooCommerce REST API key from the plugin, then paste it into Matrixweave. No hunting through WooCommerce settings.
• Connection tester — verify your Secret key and API endpoint from the WordPress admin.
• Appearance & behaviour — set the agent mode, accent color and greeting, or defer to your dashboard settings.
• Wishlist-aware replies — when the YITH WooCommerce Wishlist plugin is active, a verified signed-in customer’s saved product names are passed along so the agent can reference them. See the third-party service notice below for exactly what is sent.

How the identity signing works

1. A customer signs into your WooCommerce store as usual.
2. On each page load, the plugin asks the Matrixweave API to sign the logged-in customer’s email using your Secret key (server-to-server). The signed proof is cached per customer for 50 minutes.
3. The signed values are folded into Matrixweave.init() so the widget can prove who the customer is. The AI unlocks order history for that verified customer only.

The Secret key is stored on your server and, optionally, can be provided via a MATRIXWEAVE_SECRET_KEY constant in wp-config.php to keep it out of the database entirely.

Third-party service (Matrixweave)

This plugin is a connector to Matrixweave, a third-party AI service that powers the chat agent. The AI runs on Matrixweave’s servers, so the plugin requires a Matrixweave account and sends data to Matrixweave to work:

• The chat widget script is loaded from https://www.matrixweave.com/widget.js on pages where the chat is shown.
• Messages that visitors type in the chat are sent to the Matrixweave API (https://api.matrixweave.com) to generate the AI’s replies.
• For a signed-in customer, the plugin sends that customer’s email address to the Matrixweave API (server-to-server, keyed by your Secret key) to obtain a signed proof, so the AI can look up that customer’s own orders.
• Alongside that signed proof, the widget also passes the signed-in customer’s display name (so the agent can greet them by name) and — only if the YITH WooCommerce Wishlist plugin is active — the product names on their wishlist (newest 10) to the Matrixweave API, so the agent can reference items they saved. Both are sent only for logged-in customers, only when “Personalized order lookups” is enabled, and never for guests.
• If you connect your catalog, you generate a WooCommerce REST API key from the plugin and paste it into Matrixweave; Matrixweave then reads your products and orders through the standard WooCommerce REST API to answer product and order questions.

By installing the plugin and entering your keys you consent to this. Please review Matrixweave’s terms and privacy policy:

• Service: https://www.matrixweave.com
• Terms of Service: https://www.matrixweave.com/terms
• Privacy Policy: https://www.matrixweave.com/privacy