Integration for Zoho Desk

This plugin sends form submissions from Contact Form 7, WPForms, Elementor Forms, Gravity Forms, and Formidable Forms to Zoho Desk.

When a user submits a form, the plugin can create support tickets in your Zoho Desk account. This helps reduce manual ticket creation and keeps your support system synchronized with your website forms.

Supported form plugins:

• Contact Form 7
• WPForms
• Elementor Forms
• Gravity Forms
• Formidable Forms

Authentication

To connect your Zoho Desk account:

1. Go to the Accounts page in the plugin.
2. Click Add Account.
3. Enter an identifiable account name (for example, “Main Zoho Desk Account”).
4. Select the appropriate data center (for example, zoho.com, zoho.eu).
5. Click Authenticate to open the Zoho authorization page.
6. Log in to Zoho and approve the requested permissions.
7. After approval, you will be redirected back to WordPress, and the account will be listed on the Accounts page.

Add Integration

To create a new integration:

1. Go to the Setup page.
2. Click Add Integration.
3. Enter an integration name (for example, “Support Ticket Form”).
4. Select the form type (Contact Form 7, WPForms, Elementor, Gravity Forms, or Formidable).
5. Choose the connected Zoho Desk account.
6. Select the Zoho Desk department where tickets should be created.
7. Map form fields to Zoho Desk fields in the field mapping section.
8. Optionally map additional fields such as priority, category, custom fields, or attachments (where supported).
9. Use the filter criteria section to apply conditions (for example, create tickets only when specific conditions are met).
10. Click Save Mapping.

Logs

The plugin provides a logs section to review how data is being sent to Zoho Desk.

• Open the Logs page to see a list of submissions and their statuses.
• Typical statuses include:
  • SUCCESS – ticket created successfully.
  • RECORD_FAILED – ticket not created due to an error.
  • AI_DETECTION – held due to AI rules (for example, domain or validation rules).

Additional options:

• Filter logs by integration, status, or date range.
• Open the log details view to see the full request, response, and error messages.
• Resync or delete individual records, or use bulk actions where available.
• Review AI-detected records and resync them after manual review, if required.

Settings

Global settings can be managed from the Settings page:

• Delete data on uninstall – when enabled, plugin data will be removed when the plugin is deleted from WordPress.
• Error email notification – enable or disable email notifications when a record fails.
• Notification emails – specify one or more email addresses (comma-separated) to receive error notifications.
• Email subject – set the subject line for error notification emails.

AI Settings

AI-related options can be managed from the AI Settings section:

• Email validation – configure rules to handle email addresses from specific domains.
• Blocked domains – add or remove domains that should be treated according to your rules.
• Action for blocked emails:
  • Send to Zoho Desk (ignore AI detection), or
  • Store in logs for review and manual resync later.
• Tabs for Email Validation, Email Detection, and Spam Detection – configure rules separately for each type of check.

Privacy and Data Handling

• Form submission data is sent from your WordPress site to Zoho Desk via their API.
• The plugin does not send data to any third-party service other than the configured Zoho services.

Free and Paid Features

Free version includes:

• Connect up to 2 Zoho Desk accounts
• Connect up to 2 forms
• Support for standard fields and basic field mapping
• Custom value support
• System fields mapping (where available)
• Basic AI options
• Error log view and basic management

Paid version adds:

• Unlimited account connections (subject to Zoho limits)
• Unlimited form connections
• Premium field support
• Custom field mapping
• Extended AI controls and detection rules
• Advanced resync options and log handling
• Email notifications for failed records

Upgrade now: https://integrazo.com/products/integrate-with-zoho-desk

Features Overview

• Connect Zoho Desk to supported form plugins
• Configure multiple Zoho Desk accounts and departments
• Map form fields to Zoho Desk fields, including custom fields
• Real-time ticket creation
• Optional conditional logic
• Activity logs with status and error details
• Resync options for failed or AI-held records
• AI-based email and spam handling
• Optional email notifications
• Settings to control data removal on uninstall

Support

If you need help or want to request a feature:

• https://integrazo.com/pages/contact
• https://integrazo.com/pages/request-feature

Website: https://integrazo.com Email: support@integrazo.com

Additional Notes

This plugin supports WordPress multisite installations and has been tested for compatibility with recent WordPress versions.