Alynivo – Live Chat & AI Chatbots

Alynivo is live chat and AI chatbots for WordPress — answer visitors automatically, then hand over to a real person in the same chat when it matters.

Engage website visitors, answer support questions, and on WooCommerce guide shoppers from category and budget to a matching product. When a conversation needs a human, your team takes over without the visitor starting again. Everything lands in one shared inbox: browser, phone (iOS/Android), and wp-admin.

The free core plugin works entirely inside WordPress and does not send visitor or catalog data to any external service. Optional managed AI and Live Chat are paid add-ons when you want natural-language answers and human takeover.

🚀 Why teams choose Alynivo

• ✅ Live chat with honest human availability — no fake “agent online” when nobody is there
• ✅ AI answers first, seamless takeover by your team in the same window
• ✅ Shared inbox for browser, iOS, Android, and WordPress admin
• ✅ Guided product selling for WooCommerce (category → budget → add to cart)
• ✅ Works on any WordPress site — shops and service sites
• ✅ Privacy-first free core: funnel analytics stay on your server
• ✅ Conversation storage in Germany with short, controllable retention

💬 Live Chat & human takeover

Turn the widget into a real support channel without changing tools mid-conversation.

• Watch the AI reply, then join the thread yourself
• Support hours with a clear offline path (email capture instead of false promises)
• Internal notes and file attachments on a conversation
• Page context for agents (optional, consent-aware)

Live Chat is an optional paid add-on and stays off until you enable it.

🧠 AI chatbots that stay useful

• Deterministic answers for delivery, payment, and security out of the box
• Optional managed AI for natural free-text answers about your business
• Knowledge context + persona/tone per site
• Clear AI disclosure in the widget when managed AI is active

🛒 Built for WooCommerce (and fine without it)

• Uses your published products and categories
• Budget-aware recommendations and direct add-to-cart for simple products
• Store / Service / Both modes — Service mode for agencies and non-shop sites
• Granular page visibility (homepage, shop, product, cart, checkout, account, blog, …)
• Per-product teaser bubble override from the product edit screen

📥 One inbox everywhere

• Browser Agent App at app.alynivo.de
• WordPress admin Agent Inbox (linked personal agent login — site credentials never open chats)
• Mobile apps for iOS and Android (same inbox)
• Team roles, site access, and EN/DE interface

🎨 Widget that matches your brand

• Custom title, welcome text, logo, color, and position
• Proactive teaser bubble + launcher style (brand-first or neutral icon)
• Responsive, keyboard-accessible chat UI
• Built-in translations for DE, EN, FR, TR, IT, ES — plus per-language overrides

🔒 Privacy by design

• Free core: no visitor/catalog data leaves your WordPress site
• Local funnel analytics only (pseudonymous session hash, no raw IPs)
• Live Chat conversations stored in Germany; default 30-day retention (7 or 14 days available)
• Unsent draft text is never transmitted
• Push notifications stay generic — never include message content

💶 What is free and what costs money

The plugin itself is free and stays free — widget, guided selling, funnel analytics, all languages.

• Free — deterministic answers, guided selling, analytics, no account needed
• Starter (19 €/month) — managed AI answers in natural language
• Pro (39 €/month) — everything plus Live Chat, shared inbox, and human takeover

Flat monthly price, not per agent — invite as many colleagues as you like. Prices and details at alynivo.de.

Privacy Statement

Alynivo does not transmit visitor or catalog data to Alynivo or any third-party service by default.

The plugin stores the following data locally in your WordPress database, in a table it creates on activation:

• Funnel events (for example: planner started, platform chosen, plan viewed, plan chosen, added to cart) with a timestamp and the associated product/category identifiers.
• A daily-rotating pseudonymous session hash used only to estimate unique visitors for the funnel summary. Raw visitor IP addresses are never stored in the Alynivo events table.

This data stays on your own site and is automatically deleted after 90 days. It is also removed when the plugin is uninstalled. If you enable the optional managed AI extension, the widget clearly identifies itself as an AI assistant and links to the site’s WordPress privacy-policy page. The current message, a short conversation window, language, page context, and any configured knowledge/persona context are sent to the disclosed AI provider through Alynivo’s server-side proxy; no provider API keys are ever exposed to the visitor’s browser. The managed service does not persist message content in its current implementation. Provider processing and retention are governed by the separately disclosed managed-service terms and subprocessor list.

If you enable Live Chat, conversations are stored so your team can continue and review them. Storage is on a server in Germany, with a default retention of 30 days that you can shorten to 7 or 14 days. Stored data covers the messages themselves, internal notes your team writes, attachments sent in the conversation, and — only if a visitor consents — the title and path of the page they are on. Unsent text is never transmitted. Notifications to your team’s devices contain only a generic notice and opaque identifiers, never message content.