Polanger Ticket System for WooCommerce
Polanger Ticket System helps you centralize customer communication in a clean, ticket-based system integrated into WooCommerce.
Customers can create and manage tickets directly from their account page, while store owners handle support requests from a structured admin interface with real-time updates and clear workflow control.
Designed for simplicity in the free version and scalability with Pro, Polanger adapts from small stores to growing support teams.
Core Features (Free Version)
- Chat-style ticket messaging interface
- Real-time updates without page refresh
- Agent collision detection (Agent Lock)
- WooCommerce order & product linking
- Customizable categories & priorities
- Email notifications for tickets and replies
- Customer ticket closing option
- Auto-close inactive tickets
- Maximum active ticket limit per customer
- HPOS fully compatible
- Fully translatable (i18n ready)
Ticket Management
- Create Tickets – Customers can open tickets from My Account
- Track Status – Open, In Progress, Waiting, Resolved, Closed
- Priority Levels – Custom urgency system
- Categories – Organize and route tickets
- Order & Product Context – Full WooCommerce integration
Chat Interface
- Real-time message updates
- Chat-style conversation layout
- Customer/Admin message separation
- Time-based message display
- Avatar support
Security & Control
- Agent Lock (collision prevention system)
- Active viewer tracking (heartbeat)
- Auto-remove inactive viewers
- Nonce-protected AJAX requests
- Role & capability checks
WooCommerce Integration
- My Account ticket tab
- Order-based ticket context
- Product linking
- Optional purchase requirement
- HPOS support
Developer Friendly
- Action & filter hook system
- Clean and extendable codebase
- Custom database tables
- Translation ready
- Debug logging support
Language Support
Polanger Ticket System includes translation template support (.pot) and currently ships with ready .po language files for:
- Russian (ru_RU)
- Chinese – Simplified (zh_CN)
- Turkish (tr_TR)
- Spanish (es_ES)
- French (fr_FR)
- German (de_DE)
- Arabic (ar)
- Portuguese (pt_PT)
- Hindi (hi_IN)
- Japanese (ja)
- Italian (it_IT)
You can extend or refine translations with any PO editor by using the files in the /languages directory.
Pro Version
The Pro version transforms Polanger into a full support operations system with modular addons and advanced team workflows.
Pro Highlights
- Frontend Support Panel for agents (no wp-admin required)
- Real-time team collaboration tools
- Advanced analytics & reporting
- Modular addon architecture
- Internal communication layer (Operations Desk)
- Department-based team structure
- Extendable developer platform
Support Panel (Core Pro Feature) A complete frontend support workspace for agents.
Manage tickets, reply in real time, claim ownership, view customer/order data, and collaborate with your team — all without entering the WordPress admin panel.
Agent 360 Advanced agent analytics including performance score, workload insights, and activity tracking.
Agent Invite Invite other agents into a ticket without transferring ownership. Designed for collaboration without breaking workflow control.
Departments Organize agents into teams and route collaboration more efficiently.
Operations Desk Internal communication layer for agents and managers.
Coordinate actions, escalate issues, and manage operations in real time without leaving the support environment.
SLA Management Track response and resolution times with working hours, pause logic, and breach detection.
Auto Assignment Automatically assign tickets using smart distribution strategies.
Canned Responses Reusable replies with dynamic placeholders and shortcuts.
File Attachments Secure file uploads with drag & drop and validation controls.
Analytics Dashboard Real-time insights into tickets, agents, SLA, and performance.
Developer Platform (Addon System) Build and integrate custom addons as standalone plugins.
Extend the system safely using hooks and modular architecture without modifying core files.
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