Sendly SMS for WooCommerce

Sendly sends a text message to the customer whenever a WooCommerce order changes status — for example when payment is received (Processing), the order is shipped (Completed), or it is cancelled. Messages are delivered through the Sendly SMS gateway and can be shown with an alphanumeric sender ID («nadpis», e.g. your shop name) instead of a phone number.

Key features

• Per-status on/off switch and editable message template (works with custom order statuses too).
• Placeholders: {shop_name}, {order_number}, {order_total}, {currency}, {customer_first_name}, {customer_last_name}, {order_status}, optional {tracking_number?}.
• Asynchronous sending via Action Scheduler — checkout is never blocked by the SMS call.
• Automatic retries with exponential backoff and per-order idempotency (no duplicate texts).
• International-ready phone normalisation based on the order’s billing country.
• Live SMS segment/encoding counter (GSM-7 vs UCS-2) so you can see cost while editing templates.
• «Send test SMS» button in the settings.
• Optional delivery receipts (DLR webhook) that record DELIVERED/ERROR on the order.
• Optional RODO/GDPR consent (opt-out) checkbox at checkout.
• Create a Sendly account straight from the plugin (100 free SMS to start) — no separate signup needed.
• Quick links to the Sendly customer panel.
• Per-order audit as order notes, plus a «sendly» channel in WooCommerce → Status → Logs. Configurable retention; phone numbers are masked and message bodies are not stored by default.
• HPOS (High-Performance Order Storage) compatible.

Sender ID (nadpis)

The Sendly API field from accepts a numeric virtual number only. The alphanumeric sender ID is configured on the Sendly side and bound to that number. The plugin provides a sender-ID field and a forward-compatible hook (sendly_request_body) so it can be sent in the API payload once Sendly exposes that option.

External services

This plugin relies on two external services. You need a Sendly account and API token to use it.

1. Sendly SMS gateway — used to deliver every SMS.

• Endpoint: https://api.sendly.link/api/sms
• Data sent: the destination mobile phone number, the rendered message text (which may include the order number, order total, the customer’s first/last name and — when you enable «order notes as SMS» — the note text you write), and your Sendly sender number and API token (for authentication).
• When: on enabled order status transitions, when you add a manual order note (if that option is enabled), and on manual «Send test SMS». Delivery receipts are received (Sendly posts to your site); your site makes no outbound status-query call.
• Provider: Sendly (Syntell S.A.). Website: https://sendly.link/
• Terms of Service: https://sendly.link/pl/regulamin/ — Privacy Policy: https://sendly.link/pl/polityka-prywatnosci/

2. Sendly registration page (sendly.link) — used only if you choose to create an account from inside the plugin.

• Page: https://sendly.link/pl/rejestracja/
• Data sent: when you click «Create account», the details you typed (name, e-mail, company name, tax ID, address, phone, and the shop name shown as the SMS sender) are posted to your own site (admin-ajax) so it can store your e-mail and shop name and build the link; your browser is then redirected to the page above with those details pre-filled via the URL fragment. The plugin does not forward this data to any third-party server — your browser carries it to sendly.link, and the fragment does not reach server logs. You set the password and complete a bot-check on sendly.link, then return to your site. The password never touches your WordPress site.
• When: only when you submit the in-plugin signup form.
• Provider: Sendly (Syntell S.A.). Terms: https://sendly.link/pl/regulamin/ — Privacy Policy: https://sendly.link/pl/polityka-prywatnosci/

Make sure you have a lawful basis and, where required, a data-processing agreement with the provider.