Website Guy Order Messaging for WooCommerce

Order Messaging for WooCommerce by Website Guy gives your customers a simple way to contact you about a specific order, while keeping every conversation organised inside WooCommerce.

Customers can start a conversation directly from My Account → Orders, while staff reply from the WooCommerce order screen. Every message stays attached to the order, making it easy to track delivery questions, order changes and post-purchase support.

Instead of juggling emails, support tickets and phone calls, all communication remains linked to the order it relates to. Notification emails simply alert customers that there’s a new message and direct them back to their account to continue the conversation, ensuring everything stays organised in one place.

This plugin is ideal for stores that want a lightweight alternative to a full helpdesk for order-related customer support. It solves a common problem without introducing another platform for your staff or customers to learn.

Built from real-world experience managing a busy retail and ecommerce operation, this plugin focuses on solving genuine day-to-day pain points with a clean, familiar WooCommerce experience.

Why you’ll love it

• Keep every customer conversation attached to the correct WooCommerce order.
• Reduce support emails and avoid losing important information across inboxes.
• Give customers an easy way to request help directly from their order history.
• Let staff reply without leaving the WooCommerce order screen.
• No separate helpdesk or complicated ticketing platform required.
• Lightweight, familiar and easy to configure in just a few minutes.

Features

• Add a «Message» button to eligible customer orders.
• Order-specific conversation threads for logged-in customers.
• Reply directly from the WooCommerce order edit screen.
• Automatic email notifications for customers and staff.
• Configurable notification sender name and email address.
• Optional support links in WooCommerce customer emails.
• Optional support links on WP Overnight PDF invoices.
• Settings page for notification, email and support link options.
• Uses WooCommerce customer-visible order notes for maximum compatibility.
• Lightweight and easy to configure.

Usage

Customers

1. Log in and open My Account → Orders.
2. Click Message beside an order.
3. View previous messages and send new ones.

Staff

1. Go to WooCommerce → Orders.
2. Open the relevant order.
3. Reply using the Order Messaging panel.

Optional support links

1. Go to WooCommerce → Order Messaging.
2. Enable or disable support links in customer emails and PDF invoices.
3. Customise the support heading and link text if required.