רכישת חבילת Premium

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  photoshelly · Member · Jun 21, 2023 at 5:13 am

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  שלום,
  רכשתי חבילת פרמיום בשווי של 28 ש”ח בחודש הכוללת בתוכה דומיין.
  שילמתי על החבילה הזו וראיתי שחייבתם אותי, אבל בפועל לא שודרג לי האתר בעקבות הרכישה ונשארתי על דומיין חינמי שהמערכת הנפיקה.

  אשמח לעזרתכם בנושא

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Jun 22, 2023 at 9:46 am

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  Hi there,

  I used Google Translate to translate your message, as this is the English support forum. In your message, you said:

  Purchasing a Premium package
  Hello, I purchased a premium package worth NIS 28 per month which includes a domain. I paid for this package and saw that you charged me, but in practice my website was not upgraded following the purchase and I remained on a free domain that the system issued. I would appreciate your help on this matter

  I’ve thoroughly checked your account, and I couldn’t find any completed purchases for a Premium plan, and there have been no charges made by us. If you’d like to verify this information, you can check the Billing History page within your account settings, where all your transactions are recorded.

  I only found a Business plan added to the cart for your site, photoshelly.wordpress.com. However, the checkout process was not completed; hence no payment was taken.

  To better assist you, could you provide more information about the charge you’re referring to? It would be especially helpful to know the specific site you’re looking to upgrade.