我退订了套餐

  • Unknown's avatar
    aiterex · Member ·

    我退订了套餐，但是为什么没有退款选项的？如果退订了，又没有退款，也不能使用套餐了吗？

    I don’t have a site linked to this WordPress.com account

  • staff-totoro · Staff ·

    At the moment, we can only offer assistance in English, but I have used Google Translate to understand your request, and will do my best to respond.

    Your message:

    I canceled my package, but why is there no refund option? If I cancel the subscription, and there is no refund, can I not use the package?

    I can confirm you have cancelled the upgrade and issued a refund for your original purchase amount. You can see a receipt confirming this refund here:  https://wordpress.com/me/billing

    You can expect to see the funds in your account, but it can take a billing cycle or two depending on your institution. I can confirm the refund was processed on our end, but you may also wish to contact your credit card company to confirm.

    More info: https://wordpress.com/support/refunds/#when-do-i-get-my-refund

    Hope that helps. Please let us know if you have any more questions.

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