AIEL Smart Assistant (智能秘書)

This plugin connects your WordPress site to the AIEL platform’s « Smart Assistant » (智能秘書) — an AI customer-service chat bubble that answers visitor questions from your own knowledge base, in the visitor’s language.

• Paste a single connection key to link your site to your AIEL workspace. The service URL is configured automatically.
• The chat bubble loads on every front-end page once enabled.
• Update your FAQ / documents on the AIEL platform and the bubble picks them up immediately — no reinstall, no re-paste.
• Multilingual replies (Traditional Chinese, English, Japanese, Korean, Vietnamese, Indonesian, Thai, and optional German / Hindi / Russian), optional neural text-to-speech playback, and full conversation logs in your AIEL dashboard.
• Optional in-app-browser notice: visitors opening your site inside the LINE / Facebook / Instagram in-app browser are prompted to switch to Chrome / Safari, where social logins work reliably. This runs entirely in the visitor’s browser, sends no data anywhere, and can be turned off in settings.

Account and free tier

The plugin needs a free AIEL workspace, which you create at https://saas.aiel.app/wordpress — no payment details are asked for. A new workspace includes 60 days of service, counted in calendar days from the day it is created, not in days of use. When those days run out the workspace pauses and the chat bubble stops appearing on your site until you add credits; nothing is charged automatically, and your FAQ and conversation logs stay in your workspace. The plugin itself is free software under GPLv2 and stays installed either way.

The front-end loads a single script tag (injected via wp_enqueue_script):

External Services

This plugin relies on the AIEL platform (saas.aiel.app), operated by AIEL (NetSmart Intelligent Technology Co., Ltd., Taiwan). It communicates with the platform as follows:

1. When you connect or disconnect (admin only): your WordPress server sends the connection key you pasted via POST to https://saas.aiel.app/api/embed-chat/connect to resolve your workspace’s service URL. The key travels server-to-server only and never appears in your site’s front-end source.
2. On every front-end page load (only after you connect and enable the bubble): the visitor’s browser loads the embed script and chat iframe from https://saas.aiel.app. Visitor conversations with the assistant (question text, chosen reply language, timestamps) are sent to the AIEL platform to generate replies and are stored as conversation logs. If a visitor signs in with a social account or voluntarily shares their location, that data is likewise processed by the AIEL platform.
3. The in-app-browser notice is a purely client-side user-agent check. It sends nothing to any external service and can be disabled in the settings page.

Terms of Service: https://saas.aiel.app/terms Privacy Policy: https://saas.aiel.app/privacy

No communication with external services happens before you connect a key and enable the bubble.