JS Help Desk – AI-Powered Support & Ticketing System
JS Help Desk is a professional, AI-enhanced helpdesk and customer support system for WordPress. It offers a complete ticketing solution with front-end submission, guest tickets, and a native AI Copilot to boost agent efficiency.
Powered by Zywrap, the AI Copilot brings top-tier large language models directly into your ticket editor. Call AI by Code. Zero Prompt Engineering.
Key Resources
Free Version Major Features
Core Ticketing & Management – Professional Support System: Enterprise-level ticketing for all users. – Unlimited Tickets & Agents: No artificial limits on your growth. – Unlimited Departments: Organize by Sales, Support, Billing, etc. – Priority Management: Highlight urgent issues with custom colors. – Internal Notes: Agents can add private notes for internal collaboration. – Custom Statuses: Track ticket progress with clear status messages.
Zywrap AI Copilot (New!) – Zero Prompt Engineering: Agents don’t need to write prompts. Simply select a Support Intent (e.g., « Ask for Info » or « Escalate ») and the AI does the rest. – 1-Click Summaries: Instantly summarize long, complex ticket threads to get up to speed in seconds. – Smart Data Extraction: Automatically extract error codes, browser versions, and URLs from customer messages into clean, readable Data Cards. – Instant Translation: Break language barriers by translating customer messages or agent replies with a single click. – Auto-Draft Replies: Generate complete, professional responses based on the context of the entire ticket history. – Dynamic Routing: Automatically routes requests through the best available AI models (OpenAI, Anthropic, Gemini, Groq) via the Zywrap API.
User & Agent Experience – Front-end Submission: Users create and track tickets without accessing the dashboard. – Guest/Visitor Tickets: Allow users to open tickets without creating an account. – Fully Responsive: Optimized for smartphones, tablets, and desktops. – HTML Editor: Rich text support for ticket summaries and replies. – Multiple Attachments: Admin-controlled size and file type limits.
Automation & AI – AI-Powered Reply Suggestions: Generate context-aware smart responses to save time. – Email Notifications: Automated alerts for new tickets, replies, and status changes. – Field & Email Managers: Full control over 12+ custom fields and HTML email templates.
Security & Compliance – GDPR Ready: Built-in tools for data erasure and anonymization. – Spam Protection: Supports built-in Captcha and Google reCAPTCHA. – Terms & Conditions: Require agreement before ticket submission.
Customization & Reporting – Color Themes: 7 preset palettes to match your brand. – Detailed Reports: Summaries by agent, department, priority, and status. – RTL Ready: Full support for right-to-left languages. – Translations: Supports 35+ languages including French, German, Spanish, Arabic, and Chinese.
Shortcodes
[jssupportticket]– Control Panel[jssupportticket_addticket]– Add New Ticket form[jssupportticket_mytickets]– User Ticket List
Premium Add-Ons
JS Help Desk is a complete help desk system with 35+ professional addons.
- Email Piping – Create/reply to tickets via email.
- Time Tracking – Log time spent on resolutions.
- Paid Support – Charge per ticket or subscription.
- Agents – Multi-agent management & permissions.
- Agent Auto Assign – Rule-based ticket routing.
- Multi Forms – Unique forms per department.
- Merge Tickets – Combine duplicate queries easily.
- Ticket Overdue – Track SLA deadlines & response times.
- SMTP – Custom email protocol for reliability.
- Ban Email – Block specific users or domains.
- WooCommerce – Connect support to customer orders.
- Private Credentials – Store & auto-delete sensitive data.
- Email CC – Keep stakeholders updated on tickets.
- Export – Export ticket data/history to CSV.
- Desktop Notification – Real-time browser alerts.
- Ticket History – Full audit log of all ticket actions.
- Ticket Auto Close – Auto-close inactive ticket threads.
- Feedback – Collect agent performance ratings.
- Helptopic – Categorize queries for easy browsing.
- Private Note – Private internal agent communication.
- Knowledge Base – Self-service documentation portal.
- Canned Response – Pre-defined templates for fast replies.
- Max Tickets – Limit open tickets per user/agent.
- Mail Chimp – Sync users to marketing mailing lists.
- User Options – Advanced registration & Captcha.
- Ticket Actions – Add power actions like Print, Lock, Ticket In-Progress, and advanced Priority controls.
- Announcements – Broadcast news to all support users.
- Downloads – Share supporting files with customers.
- FAQ – Database of frequently asked questions.
- Admin Widgets – Real-time stats on WP dashboard.
- Internal Mail – Agent-to-agent messaging system.
- Envato Validation – Verify purchase codes for tickets.
- Front-End Widgets – Display ticket stats in sidebars.
- Multi Language Emails – Language-based templates.
- Easy Digital Download – Integrated support for EDD.
Privacy & Third-Party Service Disclosure
To provide advanced AI functionalities, JS Help Desk integrates with the Zywrap Cloud API (a third-party service).
- Data Transmission: When an agent actively uses an AI feature (such as « Generate Reply », « Summarize », « Extract Details », or « Translate »), the content of the specific ticket thread and the customer’s message are securely transmitted to the Zywrap API to generate the response.
- Opt-In Required: The AI Copilot is completely disabled by default. No data is transmitted unless an Administrator explicitly registers for a Zywrap account, inputs their API Key in the settings, and an agent clicks an AI action button.
- Data Usage: Data sent to the Zywrap API is used strictly for generating the requested AI text in real-time. Please review the Zywrap Privacy Policy for full details on data handling.