MickSystems Droit de Rétractation for WooCommerce

Starting June 19, 2026, any professional entering into distance contracts through an online interface and targeting consumers in France or the European Union — regardless of where the business is established — must provide a dedicated, free, and easily accessible feature allowing the consumer to exercise their right of withdrawal directly from their customer account (French ordinance n°2026-2 of January 5, 2026, articles L.221-21 and D.221-5 of the French Consumer Code).

Scope: this obligation does not depend on the country where the merchant is established, but on whether the business targets consumers in France/the EU (site language, currency, local delivery offered, etc.). Article L.232-6 of the French Consumer Code specifies that this protection applies « even where the applicable law is that of a third country. » This plugin does not constitute legal advice; if in doubt about your situation, please consult a legal professional.

MickSystems – Right of Withdrawal for WooCommerce covers the entire journey, on both sides:

Customer side (« My Account »):

• A clear information banner on the account dashboard.
• A direct access button on every eligible order.
• A 4-step flow: order selection, item and quantity selection, summary with optional message, confirmation.
• An email acknowledgment of receipt (durable medium), with return address and downloadable withdrawal form attached if configured.

Merchant side (dedicated dashboard):

• Summary cards, trend chart, breakdown by status.
• Per-request processing screen: per-item decision (accept/refuse), native WooCommerce refund (including through the payment gateway where supported), discussion thread with the customer, timestamped activity log.
• Settings: withdrawal period, eligible order statuses, custom request reference format (auto-acceptance threshold, reminder before deadline, and CSV export are available via the optional Premium companion plugin).

The built-in rules engine automatically computes eligibility: legal deadline, order status, product/variation exclusions (customized, perishable, unsealed, digital content, etc.), quantities already requested.

What this plugin does

• Adds a « Right of Withdrawal » tab to My Account, prominently placed on every relevant page.
• Computes eligibility in real time, item by item — never trusting data sent from the browser.
• Lets you exclude specific products/variations (checkbox on the product page), with automatic exclusion for Virtual/Downloadable products.
• Full merchant dashboard: decisions, real WooCommerce refunds, history, statistics.
• Customizable request reference format (prefix, year, yearly reset, digit count), with a msdr_reference_format filter for full code-level override.
• Fully customizable emails, just like any other WooCommerce email (Settings > Emails).
• Dedicated flow for customers who checked out as guests (order number + email verification), via the [msdr_guest_retractation] shortcode.

What this plugin does not do

• It does not capture the customer’s consent at checkout for digital content (waiver checkbox) — that remains the merchant’s responsibility, through their own checkout flow.
• It does not generate a carrier return label.

Third-Party Services

This plugin works entirely locally and makes no external API calls whatsoever. No data is ever sent to any third-party service.

A separate, optional companion plugin (« MickSystems Droit de Rétractation for WooCommerce Premium »), distributed independently outside of WordPress.org, adds advanced features and communicates with the SureCart API solely to validate a Premium license key. This companion plugin is entirely optional and not required for this plugin to work.

• SureCart Terms of Service
• SureCart Privacy Policy

Premium version

A separate, optional companion plugin adds advanced features for merchants who want to go further:

• Category-based product exclusion.
• Automation: auto-acceptance below a configurable threshold (with a built-in safeguard — partial-quantity requests are never auto-accepted, always reviewed manually), and reminders before the legal refund deadline.
• CSV export of all requests.
• Pre-filled Terms & Conditions (CGV) panel.
• Saved response templates, inserted in one click when processing a request.
• Advanced reporting by withdrawal reason, with a printable PDF export.
• Customizable list of reasons offered to the customer.

Learn more and get MickSystems Droit de Rétractation for WooCommerce Premium