Post-Purchase Survey for WooCommerce

Post-Purchase Survey for WooCommerce adds a simple, one-question attribution survey to your order-received (thank you) page. Customers submit with a single click, and you generate reports to help you learn more about your customers.

Getting started takes about a minute: activation creates an example « How did you hear about us? » question (as a draft, so nothing is shown to customers yet). Review and publish it, select it on the Survey screen, and enable the survey when you’re ready.

Features

• Works with both classic checkout and the block-based checkout
• Questions are managed like posts: draft, review, and publish when ready — only published questions are shown to customers
• Fully editable answer options: add, edit, remove, reorder, and enable/disable each answer
• Optional per-question « Other » answer with a free-text field and custom label
• One response per order — after submitting, customers see a friendly « thank you » message. Refreshing does not allow a second submission.
• Works with JavaScript disabled (standard form fallback)
• Reports with per-answer counts, percentages, total responses, and response rate
• Date-range filtering with sensible presets
• The customer’s answer is saved to order meta and shown on the order screen
• Compatible with High-Performance Order Storage (HPOS)
• Privacy-ready: registers a personal data exporter and eraser for GDPR/CCPA requests
• Clean uninstall — response data is only deleted if you opt in

How it works

1. Create (or publish the example) question under Post-Purchase Survey → Questions, then select it and enable the survey on the Survey screen.
2. A customer completes checkout and lands on the « thank you » page, where the survey appears above or below the order details (position is adjustable).
3. The customer picks an answer (or « Other » with a short note) and submits.
4. The response is stored once per order, written to order meta, and counted under Post-Purchase Survey → Reports.

Extensible

Developers can customize behavior with filters and actions (ppsfw_should_display, ppsfw_response_data, ppsfw_after_response_saved, and more). See the plugin’s readme.md for the full list.