DeskHub – All-in-One Contact Widget (AI Chatbot, SMS, Email, FAQ)

DeskHub gives small businesses a professional contact widget without the complexity. Add your FAQs once, and your visitors get instant answers — 24/7, without you monitoring a live chat queue.

Developed and field-tested across real small business deployments before this public release.

Built for businesses that want to start simple and grow.

You do not need to understand AI to use this plugin. Start with your FAQ list — the chatbot matches visitor questions directly against what you provide. When you are ready to take it further, connect an AI model to handle questions your FAQ list does not cover. You choose when, or whether, to take that step.

How it works

Add your frequently asked questions through the FAQ manager. The chatbot draws on this when answering visitor questions. The readiness score helps you identify gaps before you go live.

Floating Action Button (FAB)

A customizable floating button gives visitors up to four ways to reach you:

• Chat — FAQ-matched responses, with optional AI for questions your list does not cover
• Text Us — links directly to your support number
• Email Us — links to your contact email with one-click address copy
• FAQ — links to your FAQ page

FAQ Manager

Add FAQs individually or import via CSV. Edit, delete, and reorder entries at any time. The chatbot matches visitor questions against your list using keyword and exact-match scoring.

KB-only mode

Answer every visitor question purely from your FAQ list — no AI, no external service, no API key required. This is the default starting point for most users.

Optional AI enhancement

When a visitor asks something your FAQ list does not cover, KB-only mode returns your configured fallback message. Enabling the AI feature routes those unanswered questions to Anthropic’s Claude, which uses your FAQ content as context to generate a response. This is entirely optional — the plugin works fully without it.

Cost control

If you enable AI, set monthly token and dollar cost caps. When the limit is reached the chatbot falls back gracefully to a configurable message — visitors never see a configuration error.

Features

• Floating action button — Chat, SMS, Email, and FAQ contact options
• KB-only mode — answer from your FAQ list with no AI or external service required
• FAQ manager — add, edit, delete, and import via CSV
• Configurable no-answer fallback message with [PHONE] and [EMAIL] tokens
• Training readiness score
• Export and import training data (JSON)
• Single brand color for the FAB
• Custom widget icon via media library
• Page exclusion list
• API cost caps and email alerts (when AI is enabled)
• Graceful fallback when cost limit is reached
• Chat log with configurable retention
• Weekly email reports
• Go Live setup wizard

Requirements

No external account or API key is needed to use the core chat and FAQ features.

An Anthropic API key is only required if you choose to enable the optional AI feature — the ability to answer questions that fall outside your FAQ list. Visit anthropic.com to learn more. Most small business sites that use the AI feature spend under $5/month.

External Services

This plugin optionally connects to the Anthropic API (api.anthropic.com) to generate AI chat responses.

• What is sent: The visitor’s chat message, your configured FAQ content, and recent conversation history
• When it is sent: Only when a visitor submits a chat message and you have enabled AI mode with a valid API key
• This connection is entirely optional. The plugin works fully without it — KB-only mode answers from your FAQ list with no external calls.
• Anthropic Privacy Policy: https://www.anthropic.com/legal/privacy
• Anthropic Terms of Service: https://www.anthropic.com/legal/consumer-terms

This plugin also connects to the Spartan Logic Builders API (spartanlogicbuilders.com) for two optional in-plugin actions:

Pro Waitlist signup (optional): * What is sent: The email address entered by the user when they click « Join Waitlist » in the plugin Help page * When it is sent: Only when a user explicitly submits the waitlist form * Spartan Logic Builders Privacy Policy: https://spartanlogicbuilders.com/privacy-policy * Spartan Logic Builders Terms of Service: https://spartanlogicbuilders.com/terms-of-service

Support / Bug Report form (optional): * What is sent: The support message and contact email entered by the user in the plugin Help page * When it is sent: Only when a user explicitly submits the support inquiry form * Spartan Logic Builders Privacy Policy: https://spartanlogicbuilders.com/privacy-policy * Spartan Logic Builders Terms of Service: https://spartanlogicbuilders.com/terms-of-service

Privacy

Your data stays on your site by default.

All visitor chat logs are stored locally in your WordPress database ({prefix}dskh_logs). Contact form submissions (bug reports and feature requests sent to the plugin developer) are also stored locally under the option key dskh_contact_submissions. No visitor or business data leaves your server unless you enable one of the optional features below.

If you enable AI features (optional):

When a visitor sends a chat message and AI mode is active, the following is transmitted to the Anthropic API (api.anthropic.com) over HTTPS:

• The visitor’s message
• Your configured FAQ content (used as the AI system prompt)
• Recent conversation history for context

Refer to Anthropic’s privacy policy at anthropic.com for details on how they handle this data.

No visitor or business data is transmitted to any third party for analytics, usage telemetry, or advertising purposes. The only external transmissions are those documented above in External Services: the optional Anthropic API call (when AI mode is active and a visitor sends a message), and the optional Spartan Logic Builders waitlist and support form submissions (only when a user explicitly submits those forms).

Third Party Libraries

This plugin bundles the following open-source libraries. All are MIT licensed and GPL-compatible.

Cropper.js v2.1.1 Used for custom widget icon cropping in the Settings screen. * Source: https://github.com/fengyuanchen/cropperjs * License: MIT — https://github.com/fengyuanchen/cropperjs/blob/main/LICENSE

Chart.js v4.5.1 Used for the Reporting page usage charts. * Source: https://github.com/chartjs/Chart.js * License: MIT — https://github.com/chartjs/Chart.js/blob/master/LICENSE.md