Solver Live Chat

Solver Live Chat adds a chat widget to your site that answers visitors’ questions using only the information you give it. It never guesses, and if nothing you’ve provided answers a question, it says so honestly instead of making something up.

How it works

1. A visitor asks a question in the chat widget.
2. Solver Live Chat first checks your knowledge base for an exact match — if found, it answers instantly.
3. If there’s no exact match, Solver Live Chat searches your own content (the post types, pages, RSS feeds, and/or sitemap URLs you’ve selected) for the single most relevant piece of information, and shows it.
4. If nothing relevant is found anywhere, Solver Live Chat shows your configured « I don’t know » message instead of guessing.

This means Solver Live Chat is only as good as the content you give it — the more accurate and complete your knowledge base and site content, the better its answers.

What you provide (any combination)

• A knowledge base — paste a JSON list of keyword/answer pairs for instant, exact answers (see the format below), or just paste plain paragraphs of text.
• Your own content — choose which post types (posts, pages, products, or any custom post type) Solver Live Chat is allowed to search, or point it at individual page URLs or a sitemap.xml for content outside those post types.
• RSS feeds — your own site’s feed, or any external feed, as additional grounding.

Knowledge base format example

Paste JSON like this into the Knowledge Base field for instant, exact answers:

Each entry’s "k" list is a set of keywords/phrases — if a visitor’s message contains all the words in any one of them, that entry’s "a" answer is shown instantly. You can also just paste plain paragraphs of text (separated by a blank line) instead of JSON.

Features

• Paste JSON or plain text to build your knowledge base — no coding required.
• Searches your own posts/pages (or any custom post type) live, with no separate index to maintain.
• Common legal/boilerplate pages (Privacy Policy, Terms & Conditions, Cookie Policy, Style Guide, etc.) are excluded from matching by default, so they don’t crowd out your real content.
• Point Solver Live Chat at extra individual pages or a sitemap.xml for content outside your selected post types.
• Pull in RSS feed content as additional grounding.
• Match-accuracy features that need zero configuration: stemming, a stopword filter, a built-in synonym table, frequency-weighted best-match ranking, and full-content sentence extraction.
• Strict « answer only from what’s provided » behaviour — an honest fallback message whenever nothing matches.
• Questions Log admin screen — see every question visitors ask (and which ones got no answer), and send a direct human reply that shows up in that visitor’s still-open chat alongside the automatic bot.
• Flag as wrong — mark any bot answer for later review, right from the Questions Log, so you can spot and fix bad answers over time.
• Optional email notification (at most one every 15 minutes) when a visitor’s question gets no answer, so you can jump in and reply directly while they may still be on the page.
• Optional « leave your email » lead capture in the widget, entirely voluntary — only submitted if a visitor fills it in themselves.
• Optional privacy notice link in the widget, defaulting to your site’s configured Privacy Policy page.
• Clickable suggested questions under the welcome message (editable, or turn them off entirely).
• Auto-adds the widget site-wide, or place it manually with the [corechat] shortcode.
• Built to work correctly behind a proxy/CDN (e.g. Cloudflare) — rate limiting is based on the visitor’s real IP, not the proxy’s.
• All conversation data is stored locally in your own database only — nothing is sent to any third party.

Privacy note

Solver Live Chat logs each visitor’s questions and the replies given (identified by an anonymous browser-generated session ID, plus their IP address) so you can review them in the Questions Log. If a visitor voluntarily uses « leave your email », their name/email is stored alongside their session. Only a site administrator can delete this data (from the Questions Log screen) — visitors cannot delete or export it themselves.