Order Cancellation & Returns for WooCommerce

Order Cancellation & Returns for WooCommerce is a plugin for order cancellation and return requests. Allows WooCommerce customers to easily cancel orders or request returns from their account, with admin approval workflow and email notifications.

Premium version | Documentation | Support | Demo

Features

Cancellation Requests (Basic Workflow)

• Allow customers to submit cancellation requests directly from the Order Details page.
• Define which order statuses allow cancellation.
• Add preset cancellation reasons (one per line) or allow custom input.
• Set a time limit after purchase for when cancellation is available.
• Optional approval workflow before an order is cancelled.

Return Requests (Basic Workflow)

• Allow customers to submit return requests from their account.
• Select the order status that enables return requests.
• Provide predefined return reasons.
• Set a return request time limit.
• Optional approval system for return requests.

Customer-Friendly Experience

• Simple and intuitive request form.
• Action buttons displayed directly on eligible orders.
• Clear confirmation and structured communication during the request process.

Email Notifications

• Notify store managers when a cancellation or return request is submitted.
• Notify customers when their request is approved or rejected.

Admin Control

• Manage cancellation and return settings from WooCommerce → Settings → Orders.
• Approve or reject requests directly from the order page.
• Maintain a structured request workflow.

Premium Features

Upgrade to WooCommerce Advanced Order Manager to unlock a complete order-adjustment workflow—cancellations, returns, reorder controls, custom statuses, and full UI customization.

Cancellation – Customer Actions

• Allowed statuses for cancellation.
• Preset cancellation reasons.
• Configurable time limit for cancellation requests.
• Cancellation notice added to order adjustment activity log.
• Add “Cancel order” button inside customer emails.

Cancellation – Store Manager Actions

• Configure approval and rejection order statuses.
• Set customer-facing approval/rejection notices.
• Allow shop managers to cancel orders with a visible reason.
• Grant cancellation management permission to the Shop Manager role.

Returns – Customer Actions

• Choose which order status enables return requests.
• Allow item-level return (specific products and quantities).
• Preset return reasons.
• Configurable return time limit.
• Display return notice inside the request form.
• Enable selectable return resolution choices (Refund / Exchange / Store credit).
• Disable returns automatically for orders containing only virtual products.
• Add “Return items” button inside customer emails.

Return Attachments

• Configure maximum number of files.
• Restrict allowed file types.
• Make attachments required if needed.

Returns – Store Manager Actions

• Set order status applied after return approval.
• Log approval and rejection notices into order activity.
• Allow Shop Manager role to manage return requests.

Reorder & Order Again

• Extend the « Reorder » / « Order Again » button to additional order statuses beyond WooCommerce default « Completed ».

Order Status Workflow Builder

• Add unlimited custom order statuses.
• Reorder status positions.
• Edit status labels and badge colors.
• Configure custom status options and notes.

Appearance Customization

• Customize popup modal borders, radius, colors, shadows, and buttons.
• Live preview design changes.

Explore WooCommerce Advanced Order Manager

Plugin Integrations

• WooCommerce Advanced Order Actions: Automatically split orders when customers request returns for specific items or quantities, ensuring accurate inventory and workflow management.