Jalpi Support Tickets
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A lightweight, secure, and scalable help desk and ticket support system for WordPress.
Jalpi Support Tickets is a complete help desk and ticket support system with a classic WordPress-style interface. It is simple, fast, optimized, secure, and easy to use.
Core Features:
- Ticket Creation Form (guest + logged-in users)
- AJAX form submission with spam protection
- Ticket reply system with email notifications
- Three-status management: Open, Pending, Closed
- Guest ticket tracking by Ticket ID and email
- SMTP email configuration (optional)
- File attachments (JPG, JPEG, PNG, PDF, DOC, DOCX, ZIP)
- Admin dashboard with ticket statistics
- Form field customization
- REST API (optional)
- Webhooks (optional)
- Translation-ready
- GDPR-friendly with personal data export and erasure support
Jalpi Support Tickets is part of the Jalpi product line, developed and maintained by Konceptwise Digital Media Pvt. Ltd. — the team behind all Jalpi products and services.
Shortcodes:
[jalpi_hd_form]— Display the ticket submission form[jalpi_hd_track]— Display the ticket tracking form