Post-Purchase Survey for WooCommerce

Post-Purchase Survey for WooCommerce adds a simple, one-question attribution survey to your order-received (thank you) page. Customers submit with a single click, and you generate reports to help you learn more about your customers.

Getting started takes about a minute: activation creates an example "How did you hear about us?" question (as a draft, so nothing is shown to customers yet). Review and publish it, select it on the Survey screen, and enable the survey when you're ready.

Features

• Works with both classic checkout and the block-based checkout
• Questions are managed like posts: draft, review, and publish when ready — only published questions are shown to customers
• Fully editable answer options: add, edit, remove, reorder, and enable/disable each answer
• Optional per-question "Other" answer with a free-text field and custom label
• One response per order — after submitting, customers see a friendly "thank you" message. Refreshing does not allow a second submission.
• Works with JavaScript disabled (standard form fallback)
• Reports with per-answer counts, percentages, total responses, and response rate
• Date-range filtering with sensible presets
• The customer's answer is saved to order meta and shown on the order screen
• Compatible with High-Performance Order Storage (HPOS)
• Privacy-ready: registers a personal data exporter and eraser for GDPR/CCPA requests
• Clean uninstall — response data is only deleted if you opt in

How it works

1. Create (or publish the example) question under Post-Purchase Survey → Questions, then select it and enable the survey on the Survey screen.
2. A customer completes checkout and lands on the "thank you" page, where the survey appears above or below the order details (position is adjustable).
3. The customer picks an answer (or "Other" with a short note) and submits.
4. The response is stored once per order, written to order meta, and counted under Post-Purchase Survey → Reports.

Extensible

Developers can customize behavior with filters and actions (ppsfw_should_display, ppsfw_response_data, ppsfw_after_response_saved, and more). See the plugin's readme.md for the full list.