Plug ChatBot
Plug ChatBot helps WordPress businesses answer common customer questions, guide visitors to the right service, and collect useful follow-up details when the team is unavailable.
The administrator can connect OpenAI, Grok, or both, then choose which service prepares live customer replies. Business files are managed separately for each provider so information is sent only to the selected document library.
Current capabilities include:
- OpenAI and xAI Grok customer chat integrations
- Business-friendly dashboard and guided setup experience
- Provider-specific business knowledge files
- Custom AI identity, welcome message, conversation shortcuts, and business guidelines
- Optional visitor name and email capture with an optional phone number
- Optional conversation history stored in WordPress
- Team email copies of completed conversations
- Optional OpenAI voice replies with an AI-generated voice disclosure
- OpenAI-only extra content safety when OpenAI is the active provider
- Live widget design preview
- Brand colour, widget position, reply length, and usage protection controls
External services
This plugin connects to external AI services only when the corresponding integration or feature is configured and used.
OpenAI
OpenAI may receive:
- Visitor chat messages and configured business instructions when OpenAI is the active provider
- Optional visitor contact details included in conversation context
- Business files uploaded under the OpenAI Business Knowledge view
- Optional content-safety requests when OpenAI is active
- Optional text sent for voice generation when OpenAI is active
Service information:
- API documentation: https://platform.openai.com/docs/api-reference
- API pricing: https://openai.com/api/pricing/
- Privacy policy: https://openai.com/policies/row-privacy-policy/
- Terms of use: https://openai.com/policies/terms-of-use/
xAI
xAI may receive:
- Visitor chat messages and configured business instructions when Grok is the active provider
- Optional visitor contact details included in conversation context
- Business files uploaded under the Grok Business Knowledge view
- Document-management requests when a xAI Management API Key is configured
Service information:
- API documentation: https://docs.x.ai/
- Console and API keys: https://console.x.ai/
- Privacy policy: https://x.ai/legal/privacy-policy
- Terms of service: https://x.ai/legal/terms-of-service
If local conversation history is enabled, the plugin may store visitor email addresses, chat transcripts, and IP addresses in the WordPress database. A short-lived, HTTP-only browser cookie and WordPress transients maintain chatbot state for logged-out visitors. The plugin does not start PHP sessions on frontend page loads.
Features
- Select OpenAI or Grok as the active customer chat service
- Configure separate authenticated-encrypted API keys and refresh available provider models from the connected account
- Keep OpenAI-only voice and extra content safety hidden and inactive while Grok is selected
- Upload, use, stop using, list, and delete business files without exposing storage IDs
- Enable uploaded-file answers and file analysis separately for each provider
- Preview the real Plug ChatBot widget style, AI name, welcome message, brand colour, voice status, and widget position before saving
- Review human-readable completed conversations
- Configure one or more team email recipients
- Preserve existing settings during the 2.1.0 upgrade
- Use capability checks and nonces for administrator settings and AJAX actions