työ. by vaivatta.

työ. by vaivatta. adds a chat widget to your site so visitors can start a conversation any time. What makes työ different: no message reaches a customer without a person reviewing and approving it first. The AI drafts a suggested reply; your team decides whether to send it, edit it, or ignore it.

How it works

1. A visitor types a message in the widget on your site.
2. työ’s AI drafts a suggested reply based on your workspace knowledge base.
3. Your team sees the draft in the työ dashboard, edits if needed, and clicks Send.
4. Only then does the reply reach the visitor.

Nothing is sent automatically. There is no “bot” that replies on your behalf without your approval.

Key features

• AI-assisted drafts — save time without sacrificing quality or accuracy.
• Human-in-the-loop — every outgoing message is reviewed and sent by a real person.
• EU data residency — visitor messages and AI processing stay within the European Union.
• English & Finnish — the widget and dashboard support both languages out of the box.
• Simple setup — paste your workspace ID or use one-click Connect to link your työ workspace.
• Free to start — works on the free tier; optional paid plans unlock higher volumes and features.
• Minimized launcher — the widget loads as a small chat bubble and opens on click (new default; the always-open mode remains available in settings).
• Inline contact form — the [vaivatta_form] shortcode embeds a quote-request form anywhere on your site; submissions arrive as normal conversations for your team.

EU data residency

All visitor data, conversation history, and AI processing are handled on EU-hosted infrastructure. vaivatta does not transfer personal data outside the European Union.

Requirements

• A työ account (free at vaivatta.fi).
• Your työ workspace ID (found in your dashboard under the customer chat link).

External services

This plugin relies on the external työ service (by vaivatta). By installing and configuring this plugin, visitor chat messages entered in the widget on your site are transmitted to työ servers for processing. If you enable the “Connect with työ” flow and opt in to site learning, your site’s public URL is also sent to työ so the AI can learn from your public site content.

What data is sent and when:

• Visitor chat messages — sent to työ whenever a visitor types a message in the chat widget.
• Site URL — sent to työ only if the site owner initiates the “Connect with työ” flow and opts in to site content learning (optional; presented as a checkbox during connect).

Service endpoints:

• Chat widget: https://chat.vaivatta.fi
• Platform API: https://tyo.vaivatta.fi

Legal:

• Terms of Service: https://tyo.vaivatta.fi/terms
• Privacy Policy: https://tyo.vaivatta.fi/privacy

vaivatta is EU-hosted; all processing takes place within the European Union.