BackToMe – Bouton de rétractation

Since 19 June 2026, EU Directive 2023/2673 — in France, article L.221-21 of the Consumer Code — requires online distance-selling sites to display a withdrawal button that lets consumers exercise their right of withdrawal directly online.

This plugin adds that button to any WordPress site (with or without WooCommerce), without any code.

Accessible to every consumer, no login required. The button is public and present on every page: a consumer can withdraw even if they ordered as a guest (without an account). A button restricted to a logged-in account area does not meet the legal requirement of accessibility “by any consumer”.

Beyond the button: the proof. Most solutions just place a button. With a BackToMe subscription, each request is sealed with a timestamped, independently verifiable proof — which actually protects you in case of a dispute or an inspection, unlike a record merely stored inside your own site, which remains editable.

What the plugin does

• Displays the withdrawal button on every public page of your site.
• Public button, accessible without login (guest customers included).
• No code to paste: just connect your BackToMe site.
• Automatic acknowledgement of receipt to the consumer (8 languages) via the BackToMe service.
• Timestamped archival and a tracking dashboard on backtome.fr.

Compatibility

Works on any WordPress site. Compatible with WooCommerce stores as well as WordPress sites without WooCommerce.

External services

This plugin connects to the BackToMe service (https://backtome.fr) to work.

• What is loaded: a script (https://backtome.fr/widget.js) renders the button and the withdrawal form, and submits requests to the service.
• Data sent: when a consumer submits a request, the data they enter (name, email, order reference, and any other field they fill in the form) is sent to BackToMe. No data is sent until a request is submitted.
• When: when the page loads (the script loads) and when a request is submitted.
• Why: to issue the acknowledgement of receipt to the consumer and to produce the timestamped proof of the request.
• What the service does with it: BackToMe records the request, sends the acknowledgement of receipt, and (for subscribed sites) archives the request with a timestamped, legally probative proof. Only the data needed for the service is sent.

Terms of Service: https://backtome.fr/legal/cgv Privacy Policy: https://backtome.fr/legal/confidentialite