ClaimDesk – Return & Exchange Claim Manager

ClaimDesk is a WooCommerce claim management plugin that allows customers to submit return or exchange requests easily while giving store owners a structured dashboard to manage claims efficiently.

The plugin provides a user-friendly guided workflow for customers to submit claims and a centralized admin interface inside WooCommerce to manage and track requests.

For documentation and updates, visit: https://getclaimdesk.com

Compatibility

• WordPress: 5.0 or higher
• PHP: 7.4 or higher
• WooCommerce: 3.0 or higher
• Fully compatible with WooCommerce HPOS (8.x / 9.x)

Key Features

✔ Multi-step claim submission workflow ✔ Customers can select products and quantity for claim ✔ Supports Return and Exchange claim types ✔ Customers can select problem/reason for claim ✔ Customers can describe issue details ✔ Image upload support for damage proof ✔ Refund method selection option ✔ Claim review screen before final submission ✔ Dedicated claim management dashboard inside WooCommerce ✔ Fully configurable admin settings ✔ Built specifically for WooCommerce stores

Claim Submission Flow

Step 1 – Select Product Customers select purchased product and quantity to return or exchange.

Step 2 – Claim Details Customers can: – Select claim type (Return or Exchange) – Select problem or reason – Describe the issue – Upload supporting images – Choose refund method

Step 3 – Review & Submit Customers review their claim before final submission.

Admin Features

Store administrators can:

• View all submitted claims
• Manage claim status
• Review customer uploaded evidence
• Configure plugin settings
• Manage claim workflow from WooCommerce dashboard

Future Roadmap

Future versions may include AI-powered assistance that helps customers select claim reasons dynamically based on product type and claim patterns.