HeroChat

Streamline your customer communication with HeroChat, a powerful live chat and chatbot solution designed for conversational marketing.

Save time, increase engagement, and convert more visitors into customers using a system built for real-time interaction.

Here’s how HeroChat helps you grow your business and improve communication.

Live chat

Easily add a live chat widget to your website and start conversations with your visitors instantly.

With HeroChat, you can:

• Provide real-time customer support directly on your website
• Assist potential customers during their decision-making process
• Engage visitors and capture leads efficiently
• Automate conversations using chatbot functionality

Real-time notifications

Stay connected and never miss a message.

HeroChat includes a complete notification system, including:

• Email notifications
• Push notifications
• Desktop alerts
• Sound alerts and visual indicators

You can also update the browser tab title dynamically when new messages arrive.

Mobile experience

Turn any device into a support hub.

HeroChat works seamlessly across desktop and mobile devices and can be used as a progressive web app.

Install it on your smartphone or computer and manage conversations from anywhere.

Support features

• Manage conversations in real time
• Knowledge base integration
• Message editor and saved replies
• Departments and routing
• Notifications and queue management
• Email integration
• Omni-channel communication
• AI-powered translations and smart replies
• Reports and analytics
• Ticket system and offline messages
• And more

Chatbot features

• Automated conversations
• Easy-to-use interface
• Pre-built templates
• Training and customization
• Rich message support
• Human takeover
• Multilingual support
• Knowledge base integration
• WooCommerce compatibility
• Integration with platforms like Facebook and Telegram
• AI-powered automation and analytics
• Advanced actions and workflows

Marketing features

• Popup messages
• Welcome messages
• Follow-up sequences
• Subscription forms
• Newsletter integration
• Automation triggers
• Multi-user messaging
• WooCommerce integration
• Proactive chat campaigns
• Rich interactive messages

User management

• User registration and login
• Manage agents and customers
• Search, filter, and organize users
• Customer insights and tracking
• Automatic language detection

Developer features

• Web API
• JavaScript API
• PHP API
• Custom integrations and use cases

Additional features

• Progressive web app
• WordPress integration
• Multilingual and RTL support
• GDPR and privacy tools
• Customizable design
• White-label ready
• Secure and scalable
• Full-screen and panel chat modes
• High performance architecture

External services

This plugin connects to the HeroChat service at https://app.herochat.io to load and display the live chat widget.

When enabled, the plugin loads a JavaScript file from HeroChat. This request may include:

• Your HeroChat ID
• Website language
• Technical request data (e.g. IP address, browser, referrer)

This service is required for the plugin to function.

Terms of Service: https://app.herochat.io/terms-of-service.txt Privacy Policy: https://app.herochat.io/privacy-policy.txt