Appinio Chat

Appinio Chat adds a customizable AI assistant widget (<app-in-chat> web component) to every page of your WordPress site. The widget answers visitor questions, recommends products, and can be fully themed to match your brand.

The plugin is a thin integration layer: all AI, indexing, and chat logic runs on the Appinio cloud service. You need an Appinio account and a Web Channel ID to use it.

Features

• Floating chat widget — round button or a wider bar with your own wording, bottom-left or bottom-right, light or dark theme.
• Full visual customization — title, subtitle, logo, accent color, and 8 CSS color variables + body/heading fonts.
• “Talk to an agent” button shows an icon, an icon with wording, or wording alone (where live-agent handoff is enabled).
• Multilingual — auto-detects language via Polylang, WPML, or the WordPress locale.
• Translatable strings (title, subtitle, price prefix, launcher and “talk to an agent” wording) via Polylang String Translation or WPML.
• Loads as a deferred ES module from the Appinio CDN — zero performance impact on your site.

Requirements

• WordPress 6.3+
• PHP 8.1+
• An active Appinio account — sign up at app-in.io.

External services

This plugin relies on the Appinio cloud service to provide the AI chat functionality. It is not self-hosted.

What is sent and when:

1. On every front-end page load, the plugin outputs a <script> tag that loads the Appinio chat widget JavaScript from https://cdn.app-in.io/v1/chat.js. The visitor’s browser fetches this file directly from Appinio’s CDN. Appinio receives standard HTTP request metadata (IP address, user agent, referrer).
2. When a visitor opens the chat and sends a message, the widget sends the message text, the configured Web Channel ID (Site ID), and the session identifier to Appinio’s API (https://api.app-in.io). Appinio processes the message with an LLM and returns a response.
3. No data is sent to Appinio from the WordPress admin — configuration is stored locally in the site’s options table.

Terms and privacy:

• Terms of Service: https://app-in.io/terms
• Privacy Policy: https://app-in.io/privacy

Using this plugin means the chat widget script runs in visitors’ browsers and end-user chat messages are transmitted to Appinio. Please update your own site’s privacy notice accordingly.

Support

• Bug reports and feature requests: github.com/app-in-io/appin-chat/issues