BKM EU Withdrawal Button – Right of Withdrawal Form

BKM EU Withdrawal Button adds a compliant online withdrawal function – the “withdrawal button” – and a clear two-step right-of-withdrawal form to any WordPress site, plus a complete back-office to manage every request. It is built around the EU Consumer Rights Directive 2011/83/EU and the new withdrawal-function rules introduced by Directive (EU) 2023/2673 (Article 11a), which apply from 19 June 2026.

Whether you run a service, a digital product, or a physical goods store – with or without WooCommerce – this plugin handles the entire withdrawal process from submission to resolution.

Form Features

• Two-step form – the customer fills in their details on step 1, reviews everything on step 2, then confirms.
• Optional floating withdrawal button that can be shown on every page and linked to your withdrawal page (Article 11a).
• Show or hide each field, and set it required or optional, from the admin settings. Full Name, Order Number and Email are always shown and required, as the EU withdrawal function requires.
• Collects Full Name, Email, Phone, Address, Postal Code, Order Number, Contract Type, Withdrawal Scope, Order/Contract Date, Description of Goods/Service and Additional Comments.
• Supports partial withdrawal – the customer can withdraw a full order or specific items.
• File attachment support – customers can upload supporting documents.
• Fully customisable appearance – colours, button styles, border radius, and label size.

Admin Panel Features

• All Requests – view and manage all withdrawal submissions in one place
• Status management – update request status with full history log
• Internal notes – add private notes to any request (not visible to customer)
• Auto-generated reference number for every request (format: WD-2026-00001)
• Filter requests by status, search by name, email, order number, or reference
• “EU Law Info” reference page summarising the Directive, the 31 covered countries, common exceptions and penalties

Email Notifications

• Customer receives a confirmation email on submission – a dated acknowledgement of the withdrawal declaration on a durable medium
• Admin receives a notification email for every new request
• Customer receives a status update email whenever their request status changes

Export Tools

• Export requests to CSV
• Export requests to Excel
• Export respects current filters – export only what you see
• Bulk export by selecting specific records

Shortcode

Place the withdrawal form anywhere using: