CalicoDesk

CalicoDesk connects your WordPress site to the CalicoDesk customer support platform. Once connected, the CalicoDesk live chat widget is added to your site so visitors can chat with your team or your AI agents.

Features

• One-click connection — sign in with your CalicoDesk account from wp-admin
• Sync and manage your CalicoDesk workspaces from WordPress
• Enable or disable the live chat widget per workspace with a single toggle
• Live chat, AI chatbot, and helpdesk features powered by the CalicoDesk platform (ticketing, automation, knowledge base, analytics managed in your CalicoDesk dashboard)

A CalicoDesk account is required. This plugin is a connector for the CalicoDesk service; chat conversations, AI agents, and helpdesk features run on the CalicoDesk platform. Create an account at calicodesk.com.

External Services

This plugin relies on CalicoDesk, a third-party customer support service, and does not function without it.

What the plugin connects to and what data is sent:

1. Authentication (admin only): When a site administrator signs in from the CalicoDesk settings page, the email address and password they enter are sent over HTTPS to https://calicodesk.com/api/v1/wordpress/sign-in to obtain an API token. The token and email address are stored in your WordPress database. The password is never stored.
2. Workspace sync (admin only): The plugin sends the stored API token to https://calicodesk.com/api/v1/me/workspaces to fetch the list of workspaces on your account.
3. Live chat widget (site visitors): When live chat is enabled for a workspace, every frontend page loads a script from https://<your-workspace>.calicodesk.com/livechat-loader.js. Loading this script transmits standard request data (such as the visitor’s IP address, browser user agent, and the page URL) to CalicoDesk, and any messages a visitor types into the chat widget are processed by the CalicoDesk platform, including its AI features.

No data is sent to CalicoDesk until an administrator connects an account, and no visitor data is sent until live chat is enabled for a workspace. Disconnecting the account or disabling the workspace stops all data transmission.

This service is provided by CalicoDesk: Terms and Conditions, Privacy Policy.