Certorix turns your support documentation into an interactive AI diagnostic tree. Customers resolve issues step-by-step without waiting for an agent.
Key features
- One-click install — enter your Organization ID and you’re live
- Auto-embed — widget appears on every front-end page automatically
- Shortcode —
[certorix_widget]for precise placement on any page or post - Gutenberg block — drag-and-drop with live color preview in the editor
- WooCommerce — auto-detects product context on product pages
- Multilingual — passes WordPress site language to the widget automatically
- VNT-certified facts — AI answers backed by Ed25519-signed product facts
How it works
- Sign up at certorix.online
- Build your diagnostic trees and publish them
- Copy your Organization ID from Settings → Widget Generator
- Paste it in WordPress → Settings → Certorix
- Enable auto-embed or add
[certorix_widget]to any page
Requirements
- A Certorix account (free tier available)
- PHP 7.4 or higher
- WordPress 6.0 or higher
External Services
This plugin connects to the Certorix API (api.certorix.online) to:
- Load the widget script:
https://api.certorix.online/widget/v1/widget.portal.js - Serve AI-powered diagnostic sessions, verified facts, and helpdesk ticket creation.
The connection is made client-side (in the visitor’s browser), only when the widget is active on the page. The plugin itself makes no server-side HTTP requests.
What is sent: the Organization ID you configured, the visitor’s question or answers during a diagnostic, and (if the visitor submits a ticket) their name and email address.
When it is sent: only when a visitor interacts with the widget. No data is sent on page load or when the widget is not active.
- Certorix Terms of Service: https://certorix.online/legal/terms
- Certorix Privacy Policy: https://certorix.online/legal/privacy