Customer Intelligence for WooCommerce brings enterprise customer analytics directly into your WordPress admin. Predict Customer Lifetime Value, segment customers with RFM analysis, identify churn risk, and analyze cohort retention — all without sending a single byte to a third-party service.
Why this plugin
- 100% WordPress-Native — Your customer data stays on your server. No external APIs, no SaaS subscriptions.
- Affordable — Free open-source alternative to Metorik ($50-200/mo) and Glew.io ($79+/mo).
- Fast and lightweight — Background processing via WP-Cron, no impact on storefront performance.
- HPOS Compatible — Works with WooCommerce High-Performance Order Storage.
Key Features
- Customer Lifetime Value (CLV) — Predict the revenue every customer will generate using historical purchase data.
- RFM Segmentation — Visual 5×5 matrix classifying customers into Champions, Loyal, At Risk, Lost, and more.
- Churn Prediction — Heuristic churn-risk scoring with configurable thresholds.
- Cohort Retention Heatmap — See how each cohort of new customers retains over time.
- Segment Export — CSV export compatible with Mailchimp, Klaviyo, and other email platforms.
- Weekly Digest Email — Optional weekly summary of newly at-risk customers.
- WooCommerce Admin Integration — CLV and churn risk columns in the Users list, plus a dashboard widget.
Segments included
- Champions, Loyal, Potential Loyalists, New Customers, Promising
- Need Attention, About to Sleep, At Risk
- Hibernating, Lost, Cannot Lose Them
Privacy
All processing happens on your own server. No customer data is transmitted externally. See PRIVACY.md for details.