HelpGent – Video Funnels and Conversational Forms for WordPress

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Most contact forms collect a name, an email, and a message – and stop there. You get fragments of context. Your visitor disappears. The conversation never really starts. Live chat tries to solve this, but it creates a different problem: someone has to be online. Small teams and solo operators cannot stay available all day. Missed chats become missed leads. HelpGent gives WordPress site owners a better way to communicate with their audience. Visitors can explain what they need through video, voice, text, or screen recording – on their own time. Your team reviews and replies when ready, with the same rich formats. No one needs to be online at the same time, and every conversation stays inside your WordPress installation. This is what we call a Video Funnel: a guided, multi-step experience that collects rich responses and creates the conditions for a real conversation – before you ever type a single reply. HelpGent is not a SaaS tool with a monthly seat count or a video-minute cap. It installs on your WordPress site, stores everything in your own hosting environment, and scales with your team at a predictable price.

What HelpGent Is Built For

• Lead capture for service businesses – qualify prospects with real context before a discovery call
• WooCommerce product questions – let shoppers ask with video or voice, reply when you are ready
• Support intake – collect screen recordings and step-by-step explanations instead of vague tickets
• Client onboarding – guide new clients through a structured async intake instead of long email threads
• Discovery call replacement – screen high-ticket prospects with a Video Funnel before committing to a call
• Testimonial collection – guide happy customers through simple prompts, collect video or voice testimonials
• Hiring and candidate screening – review short intro videos before scheduling interviews
• Product feedback and research – let users show you the problem instead of describing it

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Core Features

Video Funnels

Build guided, multi-step experiences that walk visitors through your questions one at a time. Each step can collect a different format: video, voice, text, file upload, or screen recording. Visitors move through the flow at their own pace. You get richer, more useful responses than any standard contact form.

Async Video and Voice Messaging

Visitors record a video or voice message directly in their browser. No app, no registration required by default. You reply with your own video or voice when ready. The conversation continues asynchronously, with full message history visible on both sides.

Screen Recording

Visitors can record their screen and send it as part of a conversation. This is especially useful for support, bug reporting, product feedback, and anything where showing is faster than describing.

AI Chatbot with Live Chat Takeover

HelpGent includes an AI chatbot that handles incoming conversations automatically. When a conversation needs a human, your team can step in and take over. This keeps response times low without requiring someone to be on standby.

Shareable Public Form Links

Publish forms with clean, shareable URLs. Use them in email campaigns, landing pages, social posts, or direct outreach. No need to embed on a page if you just need a link.

Conversation Management Dashboard

All conversations, replies, and message history live inside your WordPress admin. You can track unread messages, follow up on open threads, manage contacts, and respond to conversations without leaving WordPress.

Quiz and Assessment Support

Build quiz-based funnels with scoring, timers, and manual review. Useful for coaching applications, course screenings, and structured lead qualification.

Ratings and Feedback Collection

Collect star ratings, NPS scores, and structured review responses as part of your funnel steps.

Unified Contact Records

Every person who interacts with a HelpGent funnel gets a unified contact record. Guest submissions, returning users, and registered accounts are all handled in one consistent contact layer.

Your Data Stays in Your Hosting

HelpGent stores all conversations, recordings, and contact data in your own WordPress database and hosting environment. You are not sending your customer conversations to a third-party SaaS server. You control the data. You can delete it, export it, and manage it on your terms.

Free vs. Premium

Free

• Unlimited Video Funnels
• Unlimited responses
• Video recording (up to 2 minutes per clip)
• Voice recording
• Text messaging
• Guest submissions without registration
• Video upload
• Conversation dashboard
• Frontend dashboard for visitors and contacts
• AI Chatbot with Live Chat Takeover
• Shareable public form links
• Customizable form bubble (floating widget)
• Advanced logic and conditional steps

Premium

• Screen recording
• Unlimited video recording length
• Unlimited voice recording length
• HD video resolution (up to 1080p)
• Unlimited file upload size
• Automatic attachment cleanup after a defined period
• Cloud storage integration (Google Drive, Bunny CDN)
• Email notifications for new responses
• Conditional end screens
• Save incomplete form data
• Pre-made funnel templates
• Anonymous submissions
• Customizable screens with images and video
• Multiple form layout options
• Directorist integration
• White-label email footer
• Priority support

Why WordPress Users Choose HelpGent

Your data lives on your hosting, not someone else’s server. SaaS video and chat tools store your conversations on their infrastructure. When you cancel, that data stays with them. HelpGent keeps everything inside your WordPress installation. You own it completely. No per-seat pricing. No video-minute limits. Most SaaS tools charge per team member or per video recorded. HelpGent is priced per site, so your team can grow and your conversations can scale without a bill that grows with every reply. Async communication is better for most use cases. Live chat is only useful when both sides are available at the same time. For lead qualification, support intake, onboarding, and research, async is faster and more thoughtful for both parties. HelpGent is built around this workflow. Integrated into WordPress, not bolted on. HelpGent is built specifically for WordPress. Your conversations live in the same environment as your site, your users, and your other plugins. No separate dashboard to log into. No third-party app to manage.