Hibilon Field Service Management

Hibilon Field is a complete field-service management system built as a single WordPress plugin. It replaces a stack of separate tools with one cohesive admin area where intake, customers, bookings, quotes, and invoices all link together around a shared customer record — plus an installable staff Hub your team uses in the field from their phones.

Everything runs on your own site. Your data lives in your WordPress database, there is no account to create, and no data is sent to any third party — including the optional, self-hosted spam protection.

What you can do

• Place any form with the Hibilon Field Form block (or a shortcode) — a 3-step booking wizard, quote requests, and contact messages.
• Keep a real customer CRM: one record per person (matched by email, then phone), with editable details, internal notes, and a full history of their bookings, quotes, messages, and completed work.
• Build itemized quotes from a reusable price book; customers accept or decline online.
• Send line-item invoices with real PDF generation, statuses (draft / sent / paid / void / overdue), auto numbering, and a printable public page.
• Run the day from the staff Hub — an installable mobile app (PWA) where staff see assigned jobs, tap to call or navigate, and mark work complete with notes, photos, and a customer signature.
• See how the business is doing on a dashboard with dependency-free inline charts (activity and revenue) over a selectable 7 / 30 / 90 day range, plus an outstanding-invoices tile.
• Control every notification email — toggle on/off, edit the HTML, preview, test-send, choose the “from” address, and reset to the built-in template.
• Run a lightweight support desk: customer tickets with reference numbers, categories, intake channels, and status tracking.
• Collect post-job feedback and publish approved customer testimonials on your site.
• Drop any form in with a shortcode or the Gutenberg block — a single “Hibilon Field Form” block with a form-type selector, live preview, and per-instance style controls.
• Serve customers in their language: the interface is fully translatable and RTL-ready, with translations delivered as WordPress.org language packs and optional Jalali (Persian) or Hijri calendar display.

Core modules

• Dashboard — at-a-glance stats plus a “Last N days” report with inline SVG charts and an outstanding-invoices tile.
• Inbox — messages from the contact form, with open / archived / all filters, reply, archive, and delete.
• Customers (CRM) — a single record per person, with editable details, internal notes, and full linked history. New bookings, quote requests, and contact messages attach here automatically.
• Bookings — the 3-step booking wizard, admin list with pagination, manual staff assignment with a confirmation email, and optional booking add-ons.
• Quotes — quote-request (RFQ) intake plus a full quote builder with line items, tax, notes, and expiry. Customers accept or decline online.
• Invoices — line-item invoices with statuses, auto numbering, a printable public page, real PDF generation, and a “create invoice” path from accepted quotes and bookings.
• Staff Hub (PWA) — an installable mobile console for your team: assigned jobs, tap-to-call and navigate, and complete jobs with notes, photos, and signature.
• Price book — a reusable catalog of line items to build quotes and invoices in one click; supports CSV import.
• Services, Staff, Availability — manage bookable services, staff, working hours, and availability windows.
• Notifications — every email is a card you can switch on/off, edit, preview, test-send, route from a chosen address, and reset.
• Support (Tickets) — a lightweight help desk: tickets with reference numbers, editable categories and intake channels, and status tracking.
• Testimonials & Feedback — a post-job feedback form plus a testimonials display you can place with a shortcode or block.
• Settings — phone, notification email, currency, thank-you redirect, service areas, a private calendar feed, and front-end form appearance.

Add forms to your pages

The recommended way is the Gutenberg block. In the editor, add the “Hibilon Field Form” block and choose the form type in the block sidebar — booking wizard, quote request, contact, feedback, or testimonials — with a live preview as you edit. You can also override the accent color, corner radius, font size, and width for that placement.

Front-end shortcodes

Prefer shortcodes or using a page builder (Elementor, Divi, Beaver Builder) or the Classic Editor? These still work:

• [hibilon_field] — the 3-step booking wizard.
• [hibilon_field_rfq] — the quote-request form (with photo upload).
• [hibilon_field_contact] — the contact form.
• [hibilon_field_feedback] — the post-job feedback form.
• [hibilon_field_testimonials] — display published customer testimonials.

Tokenized public pages (no login required)

• ICS calendar feed (subscribe in Google / Apple / Outlook).
• Per-staff “Today’s jobs” mobile sheet (tap-to-call, navigate, complete with notes, photos, and signature).
• Quote accept / decline page (itemized).
• Invoice view / print page, with a Download PDF link.

Multilingual, RTL & calendars

The entire interface is translatable (text domain hibilon-field) and RTL-ready, including right-to-left layouts for Arabic-script languages. Translations are delivered as WordPress.org language packs and install automatically once available for your locale; a complete .pot template is included for anyone who wants to translate or correct a language. Dates can optionally be displayed in the Jalali (Persian) or Hijri calendar; storage always stays Gregorian, so switching the display calendar never changes your stored data.

Privacy & self-hosting

All client and job data lives in your own WordPress database. PDF invoices are generated locally with a bundled, public-domain FPDF library (in lib/fpdf/) — no external service or API key is used. Tokenized public pages are protected by per-record secret tokens validated with hash_equals(). Optional spam protection uses ALTCHA, a self-hosted proof-of-work check: challenges are generated and verified on your own site, the widget is bundled locally, and nothing is sent to a third party.