Ruby Relay
Ruby Relay is a hosted live chat service. This plugin loads the Ruby Relay chat widget on every public page of your site, including WooCommerce shop, cart, checkout, and product pages. Configure everything from a standard WordPress settings page and the widget appears immediately.
Features
- Zero-code install, configure everything from Settings > Ruby Relay
- WooCommerce compatible with no extra setup
- Async widget load so page render is never blocked
- Nine built-in theme presets, plus per-color overrides for user messages, chat background, text, and header
- Four corner positions
- Optional custom link inside the chat window
- Show or hide sender names, open the chat automatically on page load
- No tracking scripts or analytics beyond the Ruby Relay session needed to deliver chat
How the widget works
The plugin loads https://cdn.rubyrelay.com/chat-widget/ruby-relay-widget.min.js from Ruby Relay’s CDN and calls RubyRelayWidget.init() with the values you save in Settings > Ruby Relay. No data is sent to Ruby Relay until a site visitor opens the chat bubble and sends a message.
External services
This plugin loads a JavaScript bundle from Ruby Relay’s CDN and opens a WebSocket connection to Ruby Relay’s chat infrastructure when a visitor interacts with the chat widget.
- Widget bundle: https://cdn.rubyrelay.com/chat-widget/ruby-relay-widget.min.js
- Chat API: https://api.rubyrelay.com
- Chat WebSocket:
wss://msg.rubyrelay.com
Personal data sent to Ruby Relay
- Chat messages that site visitors send through the widget, and the page URL where the conversation started.
- When the “Share logged-in user info” setting is enabled (off by default; admins must opt in from Settings > Ruby Relay) and a WordPress user is logged in, the plugin also sends the visitor’s WordPress user ID and email address to Ruby Relay so your support team has context on who is chatting. Nothing is sent for guest visitors, and nothing is sent at all until an admin enables the setting.
Ruby Relay’s terms of service: https://rubyrelay.com/terms Ruby Relay’s privacy policy: https://rubyrelay.com/privacy