Sitibus Withdrawal Manager for WooCommerce allows your customers to exercise their right of withdrawal directly from their WooCommerce account, simply and in compliance with EU Directive 2011/83/EU.
The plugin manages the entire flow: from the customer request, to email notification, to admin management, to status update visible to the customer.
Customer Features
- “Request withdrawal” button in the My Orders page (appears only if the order is eligible)
- Guided form with product selection (total or partial) and quantity to return
- Confirmation page with status tracking (Pending / Approved / Rejected)
- Confirmation email on request submission
- Status change notification email (Approved / Rejected)
- PDF download of the withdrawal request
Admin Features
- Dashboard under WooCommerce with request table, status filters, search
- Detail page with refund amount and Approve / Reject buttons
- CSV export of requests
- Metabox in the order with request details
- Custom order status “Withdrawal requested”
- Automatic order notes with history
Configuration
- Setup wizard on first activation
- Automatic creation of “Right of Withdrawal” page as draft
- Configurable withdrawal days (default: 14)
- Partial withdrawal support (select specific products or partial quantity)
- Compatible with Enfold theme
Technical Requirements
- Compatible with HPOS (High Performance Order Storage)
- PHP 8.1 – 8.4
- WordPress 6.8+
- WooCommerce 10+
- No external dependencies required