Diritto di Recesso for WooCommerce

From June 19, 2026, all Italian e-commerce stores selling to consumers (B2C) must provide a visible withdrawal button on the orders page, in compliance with art. 54-bis of the Italian Consumer Code (introduced by D.Lgs. 209/2025, implementing EU Directive 2023/2673).

This plugin adds to your WooCommerce shop:

• “Withdraw from contract” button on the “My Orders” page and on the order detail page
• Guided two-step form: the customer enters name, email and reason (optional), then confirms
• Receipt email to the customer with date, time and legal reference (durable medium)
• Notification email to the administrator with a direct link to the order
• Back-office panel listing all received requests (WooCommerce › Withdrawal Requests)
• Fixed 14-day withdrawal window (compliant with the legal minimum)
• Compatible with WooCommerce HPOS (High-Performance Order Storage)

PRO Version

The PRO version adds:

• Configurable withdrawal window (e.g. 30 days for more generous policies)
• Button color and label customization from the back-office (with color picker)
• Guest buyer support: withdrawal link in the order confirmation email for customers who purchase without an account, with [ddr_guest_lookup] shortcode to retrieve the order via number + email
• Request archiving: “To handle” / “Archived” tabs to keep the back-office tidy
• Remote license verification with a 7-day offline grace period

Legal Compliance

The plugin is designed to meet the requirements of art. 54-bis of the Italian Consumer Code:

• The button is visible and accessible on the orders page
• The form collects the minimum required data
• The receipt email contains the date, time and reference to art. 54-bis (durable medium)
• The time window meets the 14-day legal minimum

Note: Information about the regulation is for guidance only and does not constitute legal advice. It is recommended to verify your shop’s compliance with a qualified professional.