HAPPY – Helpdesk Support Ticket System
HAPPY – Helpdesk & Support Ticket System for WordPress and WooCommerce is a powerful solution built to track, organize, and resolve customer inquiries directly on your website. Whether you need a simple WooCommerce support ticket tool or a comprehensive WordPress helpdesk plugin, HAPPY centralizes all customer interactions to boost your support team’s productivity and improve response times.
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Install and Use HAPPY – Helpdesk Support Ticket System
Empower Your Support Team today!
A great customer support experience starts with the right tools. With this WordPress support ticket system, your team can organize tickets by category, create pre-written canned replies for fast troubleshooting, and build a beautiful Knowledge Base to let customers help themselves. Let’s make your support workflow faster and happier!
HAPPY – Helpdesk Support Ticket System for WordPress can:
Ticket system
Frontend ticket list with filters (status, category, problem/form, supporter for managers) Active-ticket counters on filters (cached); hide zero-count options Default list hides Closed/Resolved until filtered; sort by status priority then last update Formatted ticket titles (padded ID + subject / custom placeholders) Ticket detail with chat-style replies (customer left, supporter right) Always-visible reply form; canned replies; file attachments (type/size limits) Ticket statuses (name, icon, colors, priority) and status transitions on create/customer reply/agent reply/close Categories with auto-assign rules (AND/OR conditions) Assign supporters (managers); new tickets start unassigned Bulk actions: status, assign, add/remove categories (admin + frontend for managers) Share ticket: Restricted / Shared link; view & reply without login (replies as ticket owner) Guest access via secure _guest_token (email, thank-you page) Pretty permalinks for tickets and author profiles Pagination: tickets/replies per page; frontend per-page control Overdue row CSS classes for unanswered / awaiting-customer tickets “Back to Tickets” on create form; theme template overrides (happy-helpdesk-system/)
Ticket forms
Drag-and-drop form builder (sections, heading, gap, divider, text, textarea, number, select, checkbox, radio, upload, editor, categories, captcha, …) Multiple forms / problem selection; per-form visibility (guest / logged-in / shortcode) Terms & GDPR checkboxes; validation and upload messages Optional Google reCAPTCHA on forms when Captcha is enabled
Roles & authentication
Helpdesk roles (support manager, supporter, customer, blocked, …) Built-in login / register / lost password (or redirect to custom login) Google reCAPTCHA v2/v3 on auth forms (server verify, fail-closed without secret) Auth rate limiting
Email & notifications
Emails for create, reply, close (auto-close only for close email when enabled) Separate admin/customer templates; HTML editor; BCC/CC; template colors; footer text Dynamic placeholders (incl. guest token) Unanswered-ticket alert to admin after N hours
Automation
Auto-close after N hours without customer reply (optional close message; 0 = off) Configurable cron interval; WP-Cron + traffic fallback; deferred shutdown run Working hours & holidays Weekly working hours (quick-fill from Monday) Unlimited holidays with message Shortcodes for working hours / holiday message
Knowledge Base & FAQs
KB CPT, categories/tags, archive/single, views count KB directory layout + live search shortcode FAQs CPT; accordion layout by category + search Editable archive slugs and subtitles
Admin & reporting
Admin tickets list: columns, Screen Options, sorting, supporter filter, Select All / Shift+click Bulk assign / categories / status; “View ticket” → frontend URL Categories & statuses management; form builder admin Reports: tickets by day/month/year with status & category charts Dashboard widget: today’s tickets by form/category + completed System Status page + support request to VillaTheme Settings with field descriptions; import/export hardening
WooCommerce
My Account Tickets endpoint Create form: order / order item fields (required when configured) Order/item shown on ticket content; category rules can use order data
3rd party service
- This plugin relies on Google reCAPTCHA services to ensure ReCAPTCHA function work properly. ► Google reCAPTCHA ► Google reCAPTCHA License
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