Wello ServiceDesk API

Wello ServiceDesk API integrates WordPress with the external Wello ServiceDesk platform as a client interface.

Key features:

• OTP-based authentication via external Wello ServiceDesk service
• Secure access token generation and management
• React-powered ServiceDesk dashboard embedded in WordPress
• Admin configuration panel for branding and integration settings
• Ticket and work order listing with detailed views
• Fully translation-ready with multiple language support

Requires a valid Wello ServiceDesk account and API credentials.

Important: WordPress Authentication Separation

This plugin maintains complete separation between WordPress authentication and external service authentication:

• No WordPress users are created from external service accounts
• No WordPress login/session is established using external credentials or tokens
• No WordPress roles or capabilities are granted based on external authentication
• External authentication is handled entirely by the Wello ServiceDesk platform
• WordPress user management remains fully independent

This plugin acts strictly as a client interface to the external service.

External Services

This plugin connects to the Wello ServiceDesk API.

Service: https://servicedeskapi.wello.solutions

Purpose: Authentication, ticket management, work orders, equipment tracking, and related operations.

Data transmitted: * Email and password (used only during login request) * OTP verification codes * API requests for ticket and service data

Data handling: * No passwords are stored in WordPress * Access tokens are stored securely as WordPress options * No WordPress user data is shared with the external service

Terms of Service: https://wello.solutions/terms-of-service Privacy Policy: https://wello.solutions/privacy-note

Internationalization

This plugin is fully translation-ready using the wello-servicedesk-api text domain.

Included languages: * English (en_US) * French (fr_FR) * German (de_DE) * Spanish (es_ES) * Italian (it_IT) * Dutch (nl_NL) * Polish (pl_PL) * Portuguese (pt_PT)

Translation files are located in the /languages/ directory.

Source Code

This plugin includes minified production assets generated using a build process.

The full, human-readable source code is publicly available here: https://github.com/WelloSolutions/ServiceDesk-WordPress-Plugin

To build the assets:

1. Navigate to /app/
2. Run: npm install
3. Run: npm run build

This will generate the files located in: app/build/static/

These generated files are included in the plugin for production use.

Support

For issues or feature requests: https://github.com/WelloSolutions/ServiceDesk-WordPress-Plugin/issues

Additional Notes

• This plugin acts as a client for the Wello ServiceDesk API
• WordPress authentication is not modified or extended
• No WordPress users or roles are affected
• React frontend is bundled in production build
• All sensitive operations are handled externally

License

GPLv2 or later.

All included libraries are GPL-compatible.