Centous Shipping Protection

Centous Shipping Protection allows WooCommerce store owners to offer optional shipping protection during Cart and Checkout. Customers can protect their orders against loss, theft, damage, or delayed delivery and submit claims directly from their My Account dashboard.

The plugin includes a complete claim management system for store admins, flexible insurance plans, refund workflows, analytics, and customizable widget settings.

Key Features

• Offer optional shipping protection during cart and checkout
• Fixed and percentage based insurance plans (single plan mode)
• Customer claim request system
• Customer claim tracking from My Account
• Admin claim management dashboard
• Claim approval, rejection, and refund workflows
• Protected WooCommerce order management
• Supporting attachment uploads for claims
• Analytics dashboard for protected orders and claims
• Enable or disable protection widgets on Cart and Checkout
• Customizable widget title, description, layout, icon, colors, and spacing
• Widget shortcode for manual placement on cart and checkout pages
• SMTP and server email delivery for claim notifications
• Responsive and WooCommerce-friendly design
• Compatible with classic and block-based Cart and Checkout

Centous Shipping Protection Pro

Upgrade to Centous Shipping Protection Pro to unlock advanced features:

• Cart value based insurance plans with multiple pricing rules
• Set different fixed or percentage fees by cart total range
• Add, edit, and manage cart value rules from the Plans page
• Customizable email templates for claim notifications
• Edit subject lines and body content for admin and customer emails
• Enable or disable individual claim email templates
• Dynamic placeholders for customer, claim, and order details
• Email preview before sending
• Advanced analytics reports
• Priority premium support
• Future premium features included
• 1 year of updates

Getting Started

Configure Insurance Plans

1. Go to Shipping Protect → Plans
2. Select your insurance plan type:
   • Fixed
   • Percentage
3. Configure plan mode:
   • Single Plan
4. Save your insurance plan

Configure Widget Settings

1. Go to Shipping Protect → Widget Settings
2. Enable shipping protection on Cart and/or Checkout
3. Customize:
   • Switcher layout (toggle or checkbox)
   • Insurance icon
   • Spacing, typography, colors, and border style
4. Save settings

Manage Orders

1. Go to Shipping Protect → Manage Orders
2. View all protected WooCommerce orders
3. Track claim and fulfillment statuses

Manage Claims

1. Go to Shipping Protect → Manage Claims
2. Review submitted customer claims
3. Reject, or refund claims
4. View uploaded customer proof attachments

Plugin Menu Structure

• Dashboard
• Plans
• General Settings
• Widget Settings
• Manage Orders
• Manage Claims
• Email Templates (Pro upgrade preview)

Insurance Plan Types

Fixed Plan

Charge a fixed insurance amount per order.

Example: Order Protection = $5

Percentage Plan

Charge insurance based on order subtotal percentage.

Example: 2% of cart subtotal

Cart Value Based Plan (Pro)

Charge different protection fees depending on cart total ranges. Available in Centous Shipping Protection Pro.

Example: $2.99 for carts under $50, $4.99 for carts between $50 and $150, and $7.99 for carts over $150.

Claim Workflow

1. Customer places an order with shipping protection enabled
2. Customer submits a claim request from My Account
3. Admin reviews claim details and attachments
4. Admin approves or rejects the claim
5. Refund is processed for approved claims

Supported WooCommerce

• WooCommerce latest version supported
• High-Performance Order Storage (HPOS) compatible
• Cart and Checkout Blocks compatible

Data Handling & Privacy

This plugin does not collect personal data independently.

Customer claim information is stored locally in your WordPress database and used only for claim management purposes.

Third-Party Libraries

• ApexCharts (https://apexcharts.com) — MIT License — used for the analytics dashboard.

Support

For support, please contact us at Centous Support.

Documentation: Centous Shipping Protection Documentation

Author

centous.com