HiraAssist – Helpdesk and AI Sales Agent

HiraAssist – Helpdesk and AI Sales Agent connects your WordPress site to HiraAssist’s AI-powered helpdesk and sales platform. Add live chat to any site in seconds. If you run WooCommerce, you can optionally sync products, orders, and shipping rates too.

Important: This plugin requires a HiraAssist account (free trial available at hiraassist.com). When connected, the plugin may send product data, order information, and chat messages to HiraAssist servers to provide AI-powered helpdesk and sales features. The site administrator controls whether the chat widget is enabled and whether WooCommerce sync is active.

External Service: HiraAssist

This plugin connects your WordPress site to HiraAssist, a third-party SaaS platform for AI helpdesk and sales automation.

What the service is used for: * Live web chat widget on your site * AI-powered customer support and sales conversations * Optional WooCommerce product catalog sync, order sync, and shipping rate quotes

What data is sent, and when: * On connect: Company ID, API keys, store URL, and (if WooCommerce sync is enabled) product/order webhook payloads * When the chat widget is enabled: Chat messages between site visitors and the AI assistant; logged-in WordPress user name/email/phone may be passed to pre-fill the chat session * When WooCommerce sync is enabled: Product and order data via WooCommerce webhooks * When delivery quotes are enabled: Cart items and delivery address are sent to your own site’s REST endpoint so HiraAssist can request shipping rates

Privacy & terms: * HiraAssist Terms of Service * HiraAssist Privacy Policy

The chat widget is only loaded when a site administrator enables it in the plugin settings. Anonymous visitor tracking is not performed by this plugin beyond what is required to operate the chat session initiated by the visitor.

WooCommerce (Optional)

WooCommerce is not required to use the web chat widget. Store sync, webhooks, and shipping quotes are only available when WooCommerce is installed and the administrator enables store sync in the plugin settings.

Key Features

One-Click Setup * Automatically generates WooCommerce API credentials * Auto-configures webhooks for real-time synchronization * No manual configuration required

Real-Time Product & Order Sync * Products sync automatically via webhooks * Order updates flow seamlessly to HiraAssist * Inventory changes reflected instantly * Support for simple and variable products

AI-Powered Chat Widget * 24/7 automated customer support * Integrated with your product catalog * Context-aware responses based on customer history * Product recommendations and order tracking * Customizable branding and appearance

Branch-Scoped Catalog * Optional branch ID for multi-location businesses * Sync products to specific HiraAssist branches * Configure delivery calculations per branch

Secure & Reliable * Encrypted credential storage in WordPress database * Webhook signature verification for all incoming data * Follows WordPress and WooCommerce security best practices * Requires manage_options capability for admin access

What Data is Sent to HiraAssist?

This plugin communicates with HiraAssist servers (hiraassist.com) to provide AI customer support functionality:

• Product Information: Names, descriptions, prices, images, categories, stock status, variations
• Order Information: Order details, line items, customer information, payment and shipping details, order status updates
• Customer Interactions: Chat messages and conversations through the widget (when enabled)

All data transmission uses encrypted HTTPS connections. Review HiraAssist’s privacy policy at hiraassist.com/privacy.

API Endpoints Used

The plugin communicates with these HiraAssist endpoints: * POST /api/ecommerce/integrations/woocommerce/auto-connect – Initial connection setup * GET /api/ecommerce/integrations/test – Connection verification * POST /api/ecommerce/integrations/{id}/sync – Manual product sync trigger * POST /api/ecommerce/widget-config – Widget configuration retrieval

System Requirements

• WordPress 5.8 or higher
• PHP 7.4 or higher
• HTTPS enabled (recommended for secure API communication)
• Outbound HTTPS connections allowed (not blocked by firewall)
• HiraAssist account (sign up at hiraassist.com)
• WooCommerce 5.0+ (optional — only required when store sync or delivery quotes are enabled)

Compatibility

• WooCommerce HPOS: Fully compatible with High-Performance Order Storage
• Custom Order Tables: Supported
• Cart & Checkout Blocks: Compatible
• Multisite: Not tested (single-site only recommended)

Support

Need help? We’re here for you!

• Documentation: hiraassist.com/docs
• Email Support: support@hiraassist.com
• Live Chat: Available in your HiraAssist dashboard

Privacy & Terms

This plugin connects to HiraAssist’s external services. By using this plugin, you agree to:

• HiraAssist Terms of Service: hiraassist.com/terms
• HiraAssist Privacy Policy: hiraassist.com/privacy

Review these documents to understand how customer data is processed and stored.