Vago Chat

Vago Chat adds a front-end chat widget to your site and a real-time agent dashboard, so you can talk to visitors as they browse — and turn those conversations into sales.

Chat & CRM

• Front-end chat widget with a proactive greeting, quick-reply buttons, emoji picker, and file/image attachments.
• Real-time agent dashboard: conversation list, live visitor monitoring, and one-click invites to visitors currently browsing.
• CRM pipeline per conversation: lead status (new/contacted/qualified/won/lost), assignment to a specific team member, contact info, tags, private notes, and a visitor’s previous session history.
• Live typing preview — see what a visitor is typing before they hit send.
• Right-click a conversation to move it to trash, delete it permanently, or block the visitor.

Automation

• Canned responses and a keyword-matched FAQ auto-bot that answers common questions instantly and hands off to a human for anything it doesn’t recognize.
• Smart proactive triggers: automatically message a visitor after N seconds on a page, based on their traffic source, or once their WooCommerce cart reaches a value you set.

Sales (WooCommerce)

• Agents can search your product catalog from the reply box and send a rich product card (photo, price, “Add to cart” button) straight into the chat.
• One-click “Send checkout link” button for visitors who are ready to buy.

Reports

• A GA-style Reports view: a trend chart of chats/messages over time, per-agent leaderboard, lead-status and channel breakdowns, average first-response time, and missed-chat count.

Team & access

• Grant Vago Chat access to any user without making them a full site administrator (Settings → Members).
• Open the exact same dashboard at a friendly URL outside of wp-admin (Settings → External Access) — logging in there still uses your normal WordPress account, there is no separate login system.
• Appearance settings let you set a brand color once and have it apply to both the dashboard and the widget.

Channels

• Optional Telegram integration — connect a bot token and Telegram conversations appear in the same dashboard alongside your website chats. (WhatsApp, Instagram, and Messenger all require a verified Meta Business account for API access and aren’t included.)

Performance & architecture

• Chat data is stored in a self-contained SQLite database under wp-content/uploads/vago-chat/ — no additional MySQL tables are created.
• A companion standalone chat-api.php endpoint serves the widget and dashboard directly (bypassing admin-ajax.php) for lower latency; it authenticates every request with a random token or an origin/referrer check.
• CSS and JS are separate enqueued files (cacheable by the browser), not inline <style>/<script> blocks.
• Report queries are cached for 60 seconds and SQLite runs PRAGMA optimize periodically; a manual “Optimize database” action is available for on-demand VACUUM.

External services

This plugin uses ip-api.com solely to resolve a visitor’s IP address to an approximate city/country, so agents can see where a visitor is chatting from. Only the visitor’s IP address is sent to this service, and the result is cached for 24 hours to minimize requests.

• Service: ip-api.com
• Data sent: the visitor’s IP address
• When: once per visitor per 24 hours, on their first page view
• Terms of service: https://ip-api.com/docs/legal
• This lookup can be disabled by removing the geo lookup call in includes/api/handlers-visitor.php (_ip_geo()).

If you enable Web Push notifications for new chats, browser push messages are delivered through your visitors’ configured push service (e.g. Google or Mozilla’s push endpoints) using the standard, plugin-generated VAPID keys — no third-party account or API key is required.

If you opt in to the Telegram integration (Settings → Channels) by entering your own bot token, messages sent by visitors through that Telegram bot, and your agents’ replies, are relayed through Telegram’s Bot API (api.telegram.org) — this only happens if you’ve supplied a bot token and clicked “Connect”.

• Service: Telegram Bot API
• Data sent: message text and the visitor’s Telegram chat ID
• When: only when the Telegram integration is connected and in use
• Terms of service: https://telegram.org/tos