Zens AI Customer Support

Zens AI Customer Support connects a WordPress site to the Zens AI support service. It adds the customer support widget without requiring you to paste code into a theme, and it keeps optional identity signing on your server.

The plugin is inactive by default. It contacts Zens AI only after an administrator enters a Zens AI Site ID and explicitly enables the connection.

Features

• Add the Zens AI support widget sitewide.
• Show or hide the floating chat launcher.
• Let anonymous visitors choose whether to leave an email for follow-up.
• Optionally identify logged-in WordPress users with an HMAC-signed profile.
• Keep the signing secret in wp-config.php instead of the WordPress database.
• Keep session recording disabled by default.
• Add suggested Zens AI wording to the WordPress Privacy Policy Guide.
• Follow the active WordPress locale in plugin settings and the page language in the customer support widget.
• Remove all plugin settings when the plugin is deleted.

You need a Zens AI account and a Site ID to use this plugin. Zens AI is a hosted software service; the service may offer free and paid plans independently of this plugin.

External service

This plugin connects to the Zens AI service at https://zens.ai to provide customer support chat, visitor context, and the optional features selected by a site administrator.

No request is made to Zens AI merely by installing or activating the plugin. Requests begin only after an administrator saves a Site ID and enables Zens AI.

When enabled, the service may receive:

• Page URL and title, referrer, browser language, and UTM source.
• Anonymous visitor and browser-session identifiers stored in the visitor’s browser.
• Presence, pageview, and chat activity.
• Chat messages and attachments submitted by the visitor.
• An email address the visitor chooses to provide for follow-up.
• If signed identity is enabled: the logged-in user’s stable WordPress identifier, display name, email address, and registration date.
• If session recording is enabled: visitor interactions and visible page content captured for support purposes.

Zens AI uses this information to deliver the support service selected by the site administrator. Review the service documents before enabling the connection:

• Zens AI Privacy Policy: https://zens.ai/privacy
• Zens AI Terms of Service: https://zens.ai/terms
• Zens AI Integration Guide: https://zens.ai/docs/getting-started/customer-integration

Site owners are responsible for providing any notices and obtaining any consent required for their site, visitors, and jurisdiction.

Development

Source code and issue tracking are available at https://github.com/ZensHQ/wordpress.