Livre Resolução para Lojas Online

Livre Resolução para Lojas Online adds to your store the right-of-withdrawal (return) mechanism required by EU Directive 2023/2673, which applies to distance and off-premises consumer contracts. It gives customers an unambiguous way to exercise their statutory right to withdraw from a purchase, and gives the shop owner a durable, logged record of every request.

Note: the customer-facing interface and the notification emails are written in European Portuguese (pt_PT), as the plugin targets stores selling to Portuguese/EU consumers.

Main features:

• Shortcode [lreso_botao] to place the button/form on any page or post. It supports three modes:
  • modo="modal" (default): shows only the button; clicking it opens the form in a modal.
  • modo="inline": shows the form always visible.
  • modo="link" url="/returns" (or pagina_id="123"): the button links to another page.
  • Extra attributes: texto (button label), title (heading) and order_ref (pre-fills the order reference).
• WooCommerce integration with a “Livre Resolução” tab in the My Account area and an “Exercise right of withdrawal” button on each order detail (shown only within the legal deadline of 14 days).
• Mandatory 2-step flow: identification followed by an unambiguous confirmation screen.
• Email notifications on a durable medium (HTML) to both the customer and the administrator, including date/time and a summary of the submitted data.
• Internal order note on the WooCommerce order recording the request.
• Admin panel to customise the button label and colour, the email text and the display toggle.
• Request log stored in a dedicated table, with statuses (Pending, Processed, Rejected), search, filters and pagination.

Compatible with WooCommerce HPOS (High-Performance Order Storage).