RepairBuddy – Repair Shop CRM & Booking Plugin for WordPress

RepairBuddy is the ultimate Repair Shop CRM & Booking Plugin for WordPress.

Whether you run a cell phone repair shop, computer repair business, drone repair, watch repair, bicycle repair, or electronics service center, RepairBuddy helps you manage everything in one place. It combines CRM (customer relationship management), booking system, job tracking, invoices, payments, notifications, and customer feedback — all inside your WordPress site.

🔧 Why Choose RepairBuddy?

• Accept repair bookings online from your website.
• Manage devices, brands, models, and services.
• Send repair estimates for customer approval/rejection.
• Create work orders and repair tickets with QR codes.
• Assign jobs to technicians and track progress.
• Provide online status check for customers.
• Collect online and offline payments (integrates with WooCommerce).
• Expenses Manage your expenses For your repair shop nicely.
• Send SMS and email notifications automatically.
• Request customer reviews and feedback after jobs.
• Use maintenance reminders to bring customers back.
• Generate reports on sales, technicians, and customers.
• and much more

RepairBuddy transforms your website into a professional repair shop management system, saving time and building customer trust.

🚀 Advanced Online Repair Booking System (NEW)

RepairBuddy now includes a next-generation repair booking module designed for modern repair businesses.

Customers can: — Use the system for any repair type — devices can represent cars, watches, TVs, drones, jewelry, appliances, or any item you repair on-site or in-store. — Select Device Type → Brand → Device Model for accurate identification. — Enter device details such as IMEI, serial number, notes, and custom fields. — Choose multiple repair services per device. — Book multiple devices in a single order. — Select a preferred appointment type: — In-Store Repair — Pickup Service — On-Site Repair / Repair at Customer Location — Ship-In Repair — Choose from available dates and time slots based on your business schedule.

Once the booking is completed: — A draft estimate is automatically created — An appointment is scheduled for the selected time — The customer receives email & SMS confirmation — Admins can review, edit, or convert the booking into a job instantly

➡️ This turns your WordPress website into a fully automated repair booking system.

👉 Checkout RepairBuddy Premium for even more features.

To see RepairBuddy in action, watch the demo video:

🔥 Key Features of RepairBuddy

📅 Appointments & Scheduling Management (NEW)

RepairBuddy includes a powerful Appointments module for complete scheduling control.

Admins can: — Create appointments manually or from repair jobs — Add direct appointments without a booking — Schedule appointments from: — Booking submissions — Job pages — Appointment management screen — Assign technicians to appointments — View all appointments in a calendar view

Technicians: — See assigned appointments inside their personal calendar — Manage workload and availability efficiently

➡️ Ideal for repair shops, field service teams, on-site repairs, and pickup/delivery workflows.

Device Types, Brands, and Devices (Customizable for Your Business)

• Fully customizable: rename Device Type, Brand, and Device to match your industry (e.g., Car Type → Manufacturer → Model).
• Add unlimited device types such as phones, laptops, tablets, cameras, watches, cars, appliances, and more.
• Customers can select from your predefined devices or use an “Other” option to enter custom details.
• Collect important identifiers like IMEI, serial number, registration number, or custom fields for accurate tracking.

Services, Parts, and Extras

• Define repair services with pricing by device type/brand.
• Manage parts inventory directly or via WooCommerce products.
• Add extras on the fly during job creation.

Online Repair Booking & Appointment Scheduling

• Multi-step booking with device type, brand, model & services
• Book multiple services per device
• Support for multiple devices in one booking
• Appointment type selection: pickup, ship-in, on-site, or in-store
• Date & time slot selection based on availability
• Automatic estimate & appointment creation
• Email & SMS confirmation for customers

Jobs Calendar

• Manage jobs through a calendar

Estimates & Approvals

• Send professional estimates to customers.
• Customers can approve/reject online.
• Approved estimates automatically create jobs.

Technician Job Management

• Assign jobs to technicians.
• Track services, parts, notes, and logs.
• Private and public logs available for staff or customers.

Repair Tickets & Work Orders

• Print repair tickets with QR codes.
• Generate signed work orders for authorization.

Customer Portal & Status Check

• Customers log in to view bookings, estimates, jobs, and invoices.
• Or check repair status with a case number without login.

Notifications (SMS & Email)

• Pre-built templates for professional communication.
• Notify customers on status changes, estimates, invoices, and feedback.

Invoices, Payments & Receipts

• Accept online payments (WooCommerce gateways).
• Record offline payments (cash, card, bank transfer).
• Print/email professional invoices and receipts.

Customer Reviews & Feedback

• Send review requests automatically or manually.
• Collect ratings and comments linked to jobs.

Maintenance Reminders

• Automate reminders to bring customers back for service.
• Send via email or SMS based on device/brand filters.

Reports & Analytics

• Sales reports by job status, paid/unpaid jobs.
• Technician and customer performance summaries.
• Helps you make informed business decisions.

Warranty Claims

• Customers can book warranty claims with proof of purchase.
• Approve or reject warranty requests from admin.

Multi-User Roles

• Store managers oversee all jobs and technicians.
• Technicians only see their assigned jobs.
• Customers manage bookings and devices via their account.

💰 Expenses Module (Job-Based & Business Expenses)

• Track every cost related to a repair job or your overall business with precision.
• Record job-specific expenses (parts purchases, technician costs, outsourcing, travel).
• Support for general, operational, business, and personal expenses.
• Categorize expenses with tax rules and payment methods.
• Attach receipts and reference numbers for accounting clarity.
• Filter expenses by job, technician, category, date, or payment status.
• Automatically calculate job profitability by comparing revenue vs expenses.
• Designed to work across industries: repair shops, IT services, automotive, field service, and electronics.

➡️ Gives you true profit visibility, not just revenue.

⏱️ Time Log Module (Track Time. Automate Billing. Boost Profit.)

A powerful time-tracking system built for service-based businesses.

• Technicians can log time spent on each job or service.
• Admins define billing rates and technician payout rates.
• Convert logged time into billable job extras automatically.
• Track actual labor cost vs charged amount for accurate profit analysis.
• Ideal for diagnostics, consultations, on-site work, and hourly services.

➡️ Perfect for repair shops, IT support, MSPs, and service technicians.

✍️ Digital Signatures (Pickup, Delivery & Approvals)

• Eliminate paperwork and protect your business with legally-sound digital approvals.
• Capture customer signatures during device intake, estimate approval, pickup, or delivery.
• Works on desktop, tablet, and mobile devices.
• Signatures are securely stored and linked to jobs and work orders.
• Prevent disputes with time-stamped proof of authorization.

— Ideal for high-value repairs, warranties, rentals, and B2B service workflows.

Who Can Use RepairBuddy?

RepairBuddy is designed for any repair or service-based business, including: — Mobile & cell phone repair shops — Computer & laptop repair centers — Camera & drone repair services — Bicycle, watch, and jewelry repair shops — TV, AC, and home appliance service providers — Auto repair shops and garages — Every type of repair shops can use RepairBuddy

👉 Checkout RepairBuddy Premium for even more features.