EU Withdrawal Button for WooCommerce
EU Directive 2023/2673 introduces new requirements for online stores regarding consumer withdrawal rights, taking effect on June 19, 2026.
EU Withdrawal Button for WooCommerce helps you implement a clear, accessible withdrawal flow for your customers:
The 4-Step Flow
- Visible Button — Sticky withdrawal bar (shown across your store by default, configurable per page type; always on My Account)
- Withdrawal Form — Customer enters order number + email for verification; partial withdrawals supported
- Confirmation Step — Order summary with a separate «Confirm withdrawal» button
- Notifications — Confirmation email to customer + notification to merchant
Free features
- Sticky bar with configurable text and button, plus an optional footer link
- Modal popup or dedicated page mode
- Order validation (order number + email + withdrawal window check)
- Partial withdrawals: customers select the items and quantities to withdraw
- Optional refund IBAN field — stored encrypted, masked in lists and exports, auto-erased 30 days after completion
- Custom WooCommerce order statuses: «Withdrawal Requested» and «Withdrawal Closed»
- Withdrawals overview in the WordPress admin
- WooCommerce email integration (shows in WooCommerce → Settings → Emails)
- Guest-friendly withdrawal link in WooCommerce order emails — no account needed
- Return instructions link in the customer confirmation email
- WordPress privacy tools integration (GDPR data export and erasure)
- Support for custom order number plugins (Sequential Order Numbers, etc.)
- WCAG 2.1 AA accessible (keyboard navigation, focus trap, ARIA labels)
- Rate limiting for abuse prevention
- Translations bundled: Estonian, Finnish, French, Swedish, Italian, Dutch
- HPOS (High-Performance Order Storage) compatible
Pro (paid)
- One-click Complete/Reject actions with automatic customer emails
- My Account widgets: countdown badges and withdrawal status column
- Thank-You page and order-view withdrawal boxes
- Custom colors, styling and custom CSS
- Excluded categories and product-level exceptions
- GDPR consent checkbox on the withdrawal form
- Payment-method-aware IBAN field (hide for card payments)
- Statistics dashboard, CSV export, REST API
- Priority support
Who Is This For?
WooCommerce store owners who sell to EU consumers and want to provide a clear withdrawal process for their customers.
Disclaimer
This plugin is a technical tool that helps implement a withdrawal flow. It does not constitute legal advice and does not guarantee compliance with any specific regulation. Consult a legal professional to ensure your store meets all applicable requirements.
Translations
Bundled translations and their contributors:
- Estonian (et) — Riin Agency
- Finnish (fi) — Riin Agency
- French (fr_FR) — Riin Agency (community review welcome)
- Swedish (sv_SE) — Riin Agency (community review welcome)
- Italian (it_IT) — contributed by Cristina Gregolin (Artilabio)
- Dutch (nl_NL) — contributed by Mark Govaerts (Bepos)
Want to contribute a translation? Email plugin@riin.eu — you will be credited here.